What are the responsibilities and job description for the Customer Service position at Dana Incorporated?
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Position Overview:
Dana is seeking a dynamic candidate to serve as a first point of contact for our customer base. The Customer Service Representative is responsible for all aspects of the customer experience. This individual will gain excellent experience and understanding of the entire sales process by working with outside sales, and members of the internal teams to grow existing customers and create new ones while providing supply chain and logistics support.
Essential Duties and Responsibilities:
- Provide inside support for customers.
- Provide inside support for outside Salesmen
- Process customer purchase orders into ERP system and provide corresponding sales order confirmations back to the customer
- General phone support
- Provide part books
- Provide quotations as requested (Part and Unit Quotes)
- Develop a strong work relationship with the customer/supplier contacts and internal teams
- Work with Purchasing and Production Planning to fulfill cost and delivery requests, supplier purchase order statuses and order changes and expedite requests as needed
Qualification/Competencies/Position Requirements:
- Mechanical aptitude preferred. Knowledge of Power Transmission and Fluid Power products is a plus.
- Knowledge of the Distribution Industry (Hydraulic, Pneumatic, Fluid Power, Electrical, Motors, Motion Control, Material Handling, and Bearings) preferred.
- Experience of Customer relationship Management (CRM) platforms. Familiarity with Sales force and SAP preferred.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Education and Experience:
- Minimum of a High School Diploma/GED
- College degree in a technical discipline preferred
- Proven Customer Support experience
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
Physical Demand:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
