Quality Control Manager

A leading textile brand that designs and crafts rugs, pillows, and throws is growing more quickly than ever. We’ve specialized in B2B for the last 20 years and have founded a new brand specializing in Direct-To-Consumer.

The Quality Control Manager will be responsible for the quality standards of products and processes, always being maintained using a series of inspection standards. This individual will maintain inspection records, work to resolve non-conformances, and provide reports of quality control standards to executive leadership. In addition, this person will also help ensure quality standards through the creation and maintenance of work instructions, SOPs, and training manuals.

Responsibilities:

• Oversee inspections of incoming product within the distribution center, maintaining records and reporting issues to the quality and business teams.
• Ensure high-integrity records management, including documentation review, archiving, and generating reports.
• Lead local Quality projects, optimize workflows with Distribution Managers, and implement proper procedures.
• Participate in daily DC manager meetings and cross-location Quality meetings to provide updates.
• Enhance team performance through cross-training, regular feedback, and annual performance evaluations.
• Recommend improvements to inspection methods, frequency, and processes based on data analysis.
• Address nonconformances with Purchasing and Management, resolving issues promptly with manufacturers.
• Support continuous improvement projects under guidance from the Senior Director of Quality and Product Compliance Director.
• Collaborate with Customer Returns to analyze data and improve quality standards.
• Ensure proper product packaging per customer requirements and company standards.
• Manage decisions on non-conforming product disposition and maintain department SOPs.
• Assist with training, onboarding, and addressing unsafe conditions.
• Apply and audit the Global Recycling Standard (GRS) within the department.
• Travel to Texas to meet with leadership team quarterly

Experience and skills needed to be successful in the position:

• Bachelor's degree, preferably in Supply Chain Management, Business, or Engineering. We are also interested in speaking with non-degreed candidates who have a track record of success within high-end home furnishings.
• Minimum of 3 years of related experience in Quality Control within the Home Furnishing Category
• Experience working with materials such as Wool, Ceramics, Marble, Granite, Quartz, Metals etc is required.
• Experience working within a Quality Management System (QMS)
• Knowledgeable in distribution or logistics
• Understanding of compliance and testing requirements for different furniture items
• Knowledge of proper inspecting procedures pertaining to Home Furnishings
• Understanding of product production flow from raw material to finished product
• Worked with vendors directly on product development and improvement
• Knowledge of lean six sigma, Poka-Yoke, Value Stream Mapping or Kaizen would be helpful but is not required.
• Able to interpret and analyze data to provide solutions to problems or streamline processes
• Ability to work effectively and independently
• Knowledge of Word, Excel, PowerPoint, and Visio
• Strong decision-making and problem-solving skills
• Enjoys collaborating and working in teams
• Excellent verbal and written communication skills
• Comfortable working in a warehouse that is not temperature controlled
• Able to sit or stand for extended periods

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Work Location: In person

Salary : $85,000 - $95,000