What are the responsibilities and job description for the ASSISTANT VETERANS SERVICE OFFICER position at Dane County?
The Eligibility List created will be used to fill future vacancies over the next six (6) months. All are encouraged to apply.
COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Under general supervision, to assist veterans and their dependents in obtaining benefits to which they are entitled; to provide a referral service to other community resources; and perform related work as required.
EXAMPLES OF DUTIES
Interviews people to determine their VA benefit needs; advises and assists veterans, their dependents and survivors in the areas of eligibility, employment, education, medical and dental care, insurance, burial benefits; studies laws, regulations, and administrative codes to ensure adequate knowledge of benefits; interprets laws and regulations for clients to aid in their understanding; assembles various types of legal evidence necessary for the development of facts for claims; processes claims; develops knowledge of other government agencies and community services available to clients; maintains good working relationships with such agencies and community services for the information and referral of clients; acts as a designated representative for veterans and their dependents and survivors in appeals procedures before the United States Department of Veterans Affairs and the Wisconsin Department of Veterans Affairs; acts as an advocate in ensuring veterans get benefits to which they are entitled.
Education, Training and Experience:
Any combination equivalent to high school graduation and four (4) years of full-time experience working with the public providing information on complex rules and guidelines. Full time study at an accredited college in psychology, social work or a related field may be substituted on a one for one basis for experience. Must be an honorably discharged veteran as specified in Wisconsin State Statute 45.80.
Special Requirements:
Must have (or be eligible for) a valid Wisconsin driver's license, have a good driving record, have access to personal transportation. Incumbent will be required to obtain USDVA accreditation.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job’s responsibilities. Wisconsin’s Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.). Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:
- Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.).
- Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.
*If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position’s bilingual designation.
Physical and Environmental Work Requirements:
Professional office work environment. Work involves walking, sitting, standing, bending, stooping, twisting, turning, lifting, carrying, pushing, pulling, grasping, and reaching within normal ranges. Ability to lift and move a variety of work-related materials weighing up to 25 pounds (with/without assistance). Prolonged computer and phone use. Manual dexterity using fine and gross motor skills. Ability to speak and be heard by others. Ability to see and hear within normal ranges with or without corrective devices.
Ability to analyze large amounts of technical and legal data. Ability to assist in the interpretation of pertinent regulations and legal evidence. Ability to personally obtain evidence through interviews and to assemble facts to meet requirements of laws and regulations relating to benefit eligibility requirements. Ability to develop and maintain effective working relationships with veterans, dependents, the general public, outside agencies, and with coworkers. Ability to work effectively with individuals with physical and emotional barriers, as well as with veterans' survivors in time of bereavement. Ability to communicate effectively both verbally and in writing. Knowledge of other community resources available to veterans and their dependents and the ability to work effectively with these other resources. Knowledge and/or experience in working with veterans and their unique situations.
Salary : $34 - $37
