What are the responsibilities and job description for the LTE Usher position at Dane County?
The Dane County Alliant Energy Center has three (3) vacancies for Limited Term Employee Usher positions.
Limited Term employees are limited to 1,200 hours in a payroll year and are not guaranteed any hours per week. COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Provide world class customer service to guests attending events at the Alliant Energy Center.
EXAMPLES OF DUTIES
Collect or scan tickets to validate entry for events. Act as a door guard to control access to various areas on the grounds. Check credentials or badges for verification purposes. Assist guests with finding their assigned seats. Maintain an extensive knowledge of the facility and be able to effectively answer guests’ questions. Greet and assist guests as they make their way through the various facilities, helping provide an enjoyable experience.Education, Training and Experience:
Any combination of education, training and experience equivalent to High school diploma.
Certifications/Licenses:
On hire, incumbent must attend training and receive Crowd Control Manager Certification.
Special Requirements:
Must have a valid driver’s license, or access to reliable personal transportation, or equivalent. Must be available and willing to work days, nights, weekends and holidays as needed based on event requirements. Conducts their responsibilities in a courteous, ready-to-serve manner. Must be respectfully assertive and tactful with customers when necessary. Must familiarize themselves with facility emergency operation protocols. Also refer to “Physical and Environmental Work Requirements” section below.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.). Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:
Physical and Environmental Work Requirements:
Activities occur in a large facility and active environment. Interacts with members of general public, event sponsors and exhibitors. Must be able to sit, stand or walk for prolonged periods as assignments require. Must have the ability to traverse stairs and move around the facility in a timely fashion. Must be able to use electronic ticket scanning equipment.
Limited Term employees are limited to 1,200 hours in a payroll year and are not guaranteed any hours per week. COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Provide world class customer service to guests attending events at the Alliant Energy Center.
EXAMPLES OF DUTIES
Collect or scan tickets to validate entry for events. Act as a door guard to control access to various areas on the grounds. Check credentials or badges for verification purposes. Assist guests with finding their assigned seats. Maintain an extensive knowledge of the facility and be able to effectively answer guests’ questions. Greet and assist guests as they make their way through the various facilities, helping provide an enjoyable experience.Education, Training and Experience:
Any combination of education, training and experience equivalent to High school diploma.
Certifications/Licenses:
On hire, incumbent must attend training and receive Crowd Control Manager Certification.
Special Requirements:
Must have a valid driver’s license, or access to reliable personal transportation, or equivalent. Must be available and willing to work days, nights, weekends and holidays as needed based on event requirements. Conducts their responsibilities in a courteous, ready-to-serve manner. Must be respectfully assertive and tactful with customers when necessary. Must familiarize themselves with facility emergency operation protocols. Also refer to “Physical and Environmental Work Requirements” section below.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.). Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:
- Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.).
- Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.
Physical and Environmental Work Requirements:
Activities occur in a large facility and active environment. Interacts with members of general public, event sponsors and exhibitors. Must be able to sit, stand or walk for prolonged periods as assignments require. Must have the ability to traverse stairs and move around the facility in a timely fashion. Must be able to use electronic ticket scanning equipment.
Ability to gain and retain a detailed knowledge of the layout of the venue, doors, exits, stairwells, elevators, and bathrooms. Ability to learn facility emergency operation protocols. Ability to deal tactfully with the public, event sponsors, exhibitors and fellow staff. Must have excellent customer service skills, be willing to deescalate stressful situations, and have the ability to problem solve. Use initiative and independent judgment to make decisions within job guidelines. Must have the ability to see and hear within normal ranges with or without corrective devices. Must have the ability to communicate via radio. Ability to read and speak in a clear and easily understandable manner. Ability to work well in a group and be proactive about the needs of guests.
Salary : $20
