What are the responsibilities and job description for the Refrigeration Systems Support Specialist position at Danfoss USA?
Baltimore, MD, US
Technical support engineer role in supermarket refrigeration
Actively participate in technical support call center and utilize Salesforce for customer interaction
Provide best in class technical support for Danfoss Cooling Product Line
Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web videos
Develop and maintain technical tools to support customers (documents, videos, etc)
Continue to build competencies by attending trainings, conducting research, and remaining motivated to become a product and application expert
Periodic site and customer visits to support customer applications as well as the internal sales team technically
Become proficient in troubleshooting complex refrigeration and AC systems
Responsibilities for this position include but are not limited to the following.
* Strong coordination and communication skills
* Ability to help advance market share against strong competition
* Ability to balance high demands inherent with multiple customers while managing projects and technical discussions
* Entrepreneurial as well as strong initiative and ability to lead/drive process improvements
* Willing and able to travel regionally and internationally (approximately 5-15% travel required)
* Potential, periodic after-hours emergency phone support (via phone)
* Bachelor in Engineering (Mechanical or Electrical) or Engineering Technology with preference in Mechanical, Refrigeration, or HVAC or 2-3 years of relevant experience
* Strong interest in learning HVAC/Refrigeration. Preferred experience with refrigeration and AC systems
* Experience with MS Office required
The base salary range represents the low and high end of the range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.
The range for this position is $65,000 TO $70,000.
We are excited to offer you the following benefits with your employment:
Bonus system
Paid vacation
Personal Insurance
Opportunity to join Employee Resource Groups
Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
Salary : $65,000
