What are the responsibilities and job description for the Customer Service Specialist- Order Management Specialist position at Danfoss?
Job Description
Danfoss is seeking an enthusiastic Order Management Specialist to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.
Open to residence in Baltimore, MD or Mexico- (Must be fluent in English)
Hybrid for residence in Baltimore MD
Remote for residence in Mexico
Job Responsibilities
- Manage and follow the order flow of FRL sales in NAM ensuring that all operational steps are executed appropriately
- Support stakeholders in implementing any changes or unique requirements requested by customers
- Share Reporting/Data (as stated above) while also working with relevant stakeholders (eg. Finance or IT) to ensure our local data/reporting needs are met
- Handle inbound calls from customers with questions and inquiries about Danfoss’s products and services.
- Partner with customers in conversation over phone or email to determine what products they need and when.
- Collaborate with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
- Conduct analysis of a customer’s forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
- Supporting fellow team members, as needed, to ensure the team can achieve annual goals.
Background & Skills
- 3 years’ work experience within a manufacturing company preferred.
- 2 years’ Call Center or Contact Center experience.
- Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.
- Sensitive to customers’ needs and able to create good dialog with customers.
- Knowledge of SAP, Salesforce, Excel preferred
Employee Benefits
The base salary range represents the low and high end of the range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.
The range for this position is $50,000 TO $55,000.
We are excited to offer you the following benefits with your employment:
Bonus system
Paid vacation
Flexible working hours
Personal Insurance
Opportunity to join Employee Resource Groups
State-of-the-art virtual work environment
Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Salary : $50,000
