What are the responsibilities and job description for the Technical Support Supervisor - Climate Solutions position at Danfoss?
Requisition ID : 42428
Find out more about this role by reading the information below, then apply to be considered.
Job Location(s) : Tallahassee, FL, US
Job Description
Danfoss Climate Solutions is looking for a Technical Support Supervisor to join our team. This person could be located at one of our climate solutions sites in North America or this could be remote, preferably in the Eastern Time Zone of the United States. This person will support various products and teams within Danfoss, providing world-class service and support.
Job Responsibilities
Job Responsibilities
- Oversee technical support team supporting multiple business segments within the department.
- Includes daily management tasks, competency building of direct reports
- Support team in utilizing communication tools for customer interaction (Salesforce, etc)
- Directly participate in a technical support call center as a partial workload
- Align with Sales teams to ensure technical support is focused in the proper areas
- Conduct internal and external presentations to increase knowledge of products and applications
- Develop and maintain technical tools to support customers (documents, videos, etc)
- Coordinate scheduling of after-hours emergency support team
Background & Skills
Bachelor in Engineering (Mechanical or Electrical) or Engineering Technology with preference in Mechanical, Refrigeration, or HVAC
Strong coordination and communication skills
Ability to help advance market share against strong competition
Ability to balance direct workload while also supervising a team of direct reports
Entrepreneurial as well as strong initiative and ability to lead / drive process improvements
Willing and able to travel regionally and internationally (approximately 5-15% travel required)
Potential, periodic after-hours emergency phone support (via phone)
Experience with MS Office required
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all the requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
Employee Benefits
We are excited to offer you the following benefits with your employment :
Bonus system
Paid vacation
Flexible working hours
Possibility to work remotely
Pension plan
Personal insurance
Communication package
Opportunity to join Employee Resource Groups
State of the art virtual work environment
Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
