Scheduling Manager

POSITION AVAILABLE

Daniel Boone Community Action Agency, Inc. (DBCAA) is seeking a highly organized and detail-oriented individual to join our team as a Scheduling Manager!

Position Summary: The Scheduling Manager position is a full-time, salaried position located primarily in our Clay County office and may work in or with any of our transit county offices located in Jackson, Lee, Owsley, and Wolfe Counties as needed. In this role, you will play a crucial part in our transit system, ensuring efficient scheduling and coordination of transportation services. If you are passionate about making a positive impact on the community through efficient transportation services, we encourage you to apply. Join us in our mission to provide essential support to those in need.

Responsibilities:

· Schedule and coordinate transportation services for Daniel Boone Transit using scheduling software system

· Collaborate with drivers and other team members to optimize routes and ensure timely transportation services

· Answers telephones and screens calls

· Schedules additional rider as necessary

· Immediately report any incidents, accidents, or unsafe conditions

· Monitor driver locations and utilization in order to coordinate transportation and schedules

· Maintain accurate and up-to-date records of transportation requests, scheduling details, and services

· Communicate effectively with clients, healthcare providers, drivers, and internal staff

· Be courteous with respect to clients, healthcare providers, drivers, staff, and customers

· Monitor and respond to real-time changes in transportation needs, adjust schedules as required

· Work closely with drivers, clients, providers, and managers to address any unexpected issues or changes in the transportation plan

· Assist in developing and implementing efficient scheduling processes to enhance overall program effectiveness

· Collaborate with community partners and stakeholders to ensure seamless integration of transportation services

· Provide excellent customer service by addressing inquiries and concerns related to transportation services

· Provide regular vehicle reports, including immediately reporting any and all accidents

· Maintain and adhere to confidentiality and all policies of DBCAA

· Perform other duties as assigned by a supervisor

Qualifications:

• High school diploma or equivalent required
• Strong organizational skills with a keen attention to detail
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient computer skills
• Commitment to community service and the mission of Daniel Boone Community Action Agency
• Minimum of five (5) years driving experience
• Valid Kentucky driver’s license
• Clear driving record
• Clear background check
• Pre-employment and on-going drug testing required
• Must be trainable, pass and maintain certifications in trainings provided by DBCAA such as: Defensive Driving, System Safety and Security Training, Passenger Assistance Techniques, First Aid & CPR, etc.

Benefit Package:

• Health Insurance
• Dental Insurance
• Life Insurance
• Kentucky Public Pensions Authority (KPPA) retirement system
• Paid time off including holidays, personal & sick leave

Wage: Based on experience

Application Process:

Qualified applicants may submit an application by 4:30 PM EST, Monday, April 21, 2025 by email to info@danielboonecaa.org or drop off in person, or by mail to Attn: Human Resources, Daniel Boone CAA, Inc., 1535 Shamrock Road, Manchester, KY 40962.

For an application, please visit our website at https://danielboonecaa.org/wp-content/uploads/dbcaa_job_application.pdf , call DBCAA Human Resources at (606) 598-5127, email info@danielboonecaa.org, or stop by one of our locations.

Daniel Boone CAA, Inc. does not discriminate on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, disability, age, medical condition, veteran status, genetic information, marital status, retaliation, citizenship, sexual orientation, familial status, or any other legally protected characteristic.

An Equal Opportunity Employer

Job Type: Full-time

Pay: $35,568.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $35,568