What are the responsibilities and job description for the Customer Experience Representative position at Daniel Franckewitz Farmers Insurance?

Customer Service. That is your job, which is often dead in today's world. Franckewitz Agency believes in customers first, a company where you can have fun and get work done simultaneously. I need a person who wants to apply their organizational, patience, and hard work skills in a career without a ceiling. Helping set appointments, take phone calls, and assist clients with their various needs.

Benefits

Annual Base Salary Commission Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Inbound Call Management : Answer all inbound customer calls with enthusiasm, professionalism, and an unwavering focus on delivering excellent customer service.
Customer Satisfaction : Ensure all customer requests are addressed promptly and effectively. Follow up periodically with customers to check on their experience, offer additional assistance, and ensure satisfaction.
Proactive Customer Outreach : Reach out to customers for check-ins and follow-ups, to set review appointments, and to wish them a happy birthday or special occasions.
Organizing and Maintaining Files : Efficiently organize, store, and retrieve important customer information, documents, and records to maintain smooth operations.
Scheduling and Coordination : Manage appointment scheduling for customers, ensuring that meetings and calls are scheduled in a timely manner.
Administrative Support : Assist with any other administrative tasks that ensure the smooth operation of the office, including data entry and correspondence, and support various departments as needed.
Customer Experience Enhancement : Continuously look for opportunities to enhance customer interactions and elevate the customer experience, suggesting improvements to processes and communications where applicable.

Requirement

Experience : Previous experience in customer service, secretary, or administrative role preferred.

Communication Skills : Exceptional verbal and written communication skills with a friendly, warm, and professional phone manner.

Organizational Skills : Strong attention to detail and excellent organizational skills, with the ability to manage multiple tasks at once.

Customer-Focused : A passion for delivering outstanding service and making every customer interaction a memorable one.

Technology Proficient : Comfortable using office software (e.g., Microsoft Office Suite) and customer management systems.

Problem-Solving : Ability to anticipate customer needs and resolve any issues or concerns in a timely and professional manner.

Insurance License : The office will help via tuition reimbursement. Required within 90 days.

Salary : $25,000 - $40,000

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Customer Experience Representative

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