Director of Retail

About the Company:

The Daniel Island Club is a private club located on the north end of Charleston’s Island town. We provide year-round, family-friendly recreation for an active and diverse membership. Our extensive amenities include 36-holes of nationally ranked golf and a well-appointed practice facility, an exquisite 65,000 square foot clubhouse with multiple dining options, two resort-style pools, 16 tennis courts, 4 pickleball courts, and a state-of-the-art fitness facility.

Position Summary:

The Director of Retail is responsible for the strategic management and oversight of the golf shop, tennis, and fitness retail operations. This role focuses on inventory management, vendor relations, merchandising, financial planning, and driving marketing and sales initiatives to expand online ordering and specialty programs. The Director will work closely with the marketing team to develop and implement strategies that enhance the member shopping experience, increase revenue, and ensure alignment with the organization’s financial goals.

Essential Duties & Responsibilities:

Open-to-Buy Planning, Operations and Inventory Management:

• Develop and manage an Open-to-Buy plan by season, aligned with budget numbers and turnover targets.
• Monitor inventory levels and place fill-in merchandise orders in a timely manner to maintain a healthy cost of goods sold within budget.
• Facilitate and conduct quarterly inventories in collaboration with Retail Managers and Assistants in Golf Operations and Tennis Facilities.

Marketing and Sales Initiatives:

• Develop and execute marketing strategies to promote retail offerings, special orders, and new product launches, both in-store and online.
• Create specialty programs and promotions, such as member-exclusive collections, limited-time offers, and personalized shopping services, to drive sales and member engagement.
• Analyze the effectiveness of marketing campaigns and sales promotions, making data-driven recommendations for future initiatives.

Vendor Relations and Merchandise Sourcing:

• Meet with vendors to view upcoming lines, negotiate terms, and maintain strong relationships; create vendor analysis reports and discuss results.
• Attend the PGA Merchandise Show and other relevant buying shows to ensure the latest and most desirable fashion lines and trends are available.
• Research and collaborate with vendors to source products that align with market trends, member preferences, and specialty programs.

Merchandising and Visual Display:

• Oversee the merchandising strategy to ensure attractive, visually appealing merchandise displays that maximize sales and align with promotional efforts.
• Conduct regular visits to monitor merchandising standards to ensure consistent brand, product, and visual merchandising execution

Operations Management:

• Oversee day-to-day operations of all retail locations, including sales, staff management, and inventory control.
• Develop and implement sales strategies and performance goals to drive revenue growth and enhance member satisfaction.
• Enhance concierge services for members, including special orders, personalized shopping, and online purchase options.

Financial Planning, Analysis and Compliance:

• Work with Senior Managers to prepare budgets, forecasts, and financial plans; authorize expenditures to ensure financial alignment with the organization’s goals.
• Prepare detailed financial reports and provide financial analysis and recommendations to senior management on pricing, inventory levels, and reorder points.
• Develop and maintain accounting policies and procedures, ensuring compliance with all relevant regulations.

Knowledge, Skills, and Responsibilities:

• Strong understanding of retail management, inventory control, open-to-buy planning, financial analysis, and marketing strategies.
• Experience in developing and executing sales and marketing initiatives to expand online and specialty programs.
• Excellent vendor management skills and ability to build and maintain effective relationships.
• Strong merchandising skills with a focus on creating visually appealing displays that drive sales.
• Proficiency in financial planning, budgeting, tax planning, and financial reporting.
• Strong leadership and team management skills, with a focus on training, development, and performance management.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.

Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field.
• Minimum of 5-7 years of experience in retail management, inventory management, marketing, and financial planning.
• Proven experience in developing marketing and sales strategies to drive growth in both in-store and online environments.
• Strong knowledge of retail software, inventory management tools, and financial reporting systems

PHYSICAL REQUIREMENTS/ WORK ENVIRONMENT

Job Work Conditions:

Work is primarily performed in a retail environment within golf, tennis, and fitness facilities.

Must be able to work flexible hours, including weekends and holidays, as needed.

Ability to travel to buying shows, vendor meetings, and other relevant events.

Most possess the strength to lift and carry materials weighting up to lbs.

Ability to work in a variety of weather and temperature conditions.

1. Ability to Lift/Carry 35 pounds or less occasionally;
2. Ability to Push/Pull 35 pounds or less occasionally
3. Ability to Twist, turn, reach above shoulder, reach outward, stand, walk, taste or smell, work at or above shoulder occasionally
4. Ability to Bend, squat, kneel, talk or hear frequently
5. Ability to Handling/flipping through paperwork while sitting
6. Ability to work inside and outside

Supervisory Responsibilities:

Retail Managers (Golf and Tennis)

Retail Assistants