What are the responsibilities and job description for the Customer Service Rep position at Daniel Piazza Agency - American Family Insurance?
Benefits:
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
- 401(k)
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees
- Willing to obtain insurance license in Wisconsin ahead of first day of employment.
- Ability to clearly explain insurance policies and coverage options to clients both verbally and in writing.
- Skilled in addressing customer issues and resolving complaints in a timely and professional manner.
- Capable of accurately processing claims, maintaining customer records, and ensuring compliance with regulations.
Salary : $22 - $27
