What are the responsibilities and job description for the Customer Service Specialist position at Daniel Piazza Agency - American Family Insurance?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
ResponsibilitiesÂ
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Processes change to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Schedules appointments with existing or prospective customers for agency employees
Qualifications
- Demonstrated customer service experience
- Ability to work independently to plan, set priorities and organize work
- Demonstrated sales and customer service experience
- Job contingent based on passed Property & Casualty license ahead of first day of employment
Salary : $22 - $27
