Intake Legal Assistant -1+ Year Experience in Personal Injury Required

Company Overview: Our growing personal injury law firm is seeking a highly motivated and detail-oriented Intake Legal Assistant to join our team. In this critical role, you will be responsible for managing initial client intake, gathering essential case details, and ensuring a smooth process from the moment a potential client calls in. If you thrive in a fast-paced environment, enjoy working with clients, and have a keen attention to detail, we encourage you to apply! Responsibilities:

• Answer all incoming lead calls professionally and efficiently, establishing rapport with potentialclients.
• Complete the entire intake process, gathering all required information in a thorough andorganized manner to ensure the case is accurately documented.
• Follow up with clients to obtain any missing documents or additional information required tobuild their case.
• Open new insurance claims for clients and ensure they are processed correctly and in a timelymanner.
• Assist paralegals and attorneys with various tasks related to client intake and case management.
• Consistently follow up with clients about new treatments, medical visits, or any other updatesthat affect their case.
• Maintain accurate and up-to-date records of client interactions, case progress, anddocumentation in the case management system.
• Handle sensitive and confidential client information with professionalism and discretion.
• Provide excellent customer service, ensuring clients feel heard, valued, and informedthroughout the process.
• Keep track of client deadlines, treatment progress, and documentation requests to ensuresmooth case progression.
• Collaborate closely with the legal team to ensure timely and efficient handling of cases.

Requirements:

• Previous experience in a legal or intake role (preferably in Personal Injury Law).
• Strong attention to detail with the ability to gather comprehensive and accurate information.
• Excellent communication skills, both written and verbal.
• Ability to remain professional and empathetic while dealing with potentially stressed ordistressed clients.
• Proficient in Microsoft Office Suite and case management software.
• Ability to multitask and manage multiple cases simultaneously in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to handle sensitive client information with the utmost confidentiality and professionalism.
• Bilingual in English and Spanish (required).

Benefits:

• Health, dental, and vision insurance
• Opportunity for professional growth and development within the firm

If you're an empathetic, detail-oriented individual with a passion for helping clients and managing important case details, we want to hear from you. Apply today and join our dedicated team of legal professionals who are committed to making a difference in our clients’ lives