Trailhead Store Associate

Daniel Stowe Botanical Garden is a nationally distinguished public garden known for its vibrant and eclectic collection of plants and elegant seasonal displays. The Garden includes over 14 acres of outdoor display beds, including formal gardens, perennial gardens, and annual display beds. The Trailhead Store Associate is an integral member of the retail team and is primarily responsible for the coordination of daily operations of the Trailhead Store and/or bar service. The Trailhead Associate will deliver superb customer service and exceed the highest quality standards in the day-to-day visitor experiences.  An ideal candidate will have excellent interpersonal skills, the desire and ability to serve our guests, and impeccable customer service skills to represent the organization in the highest form.

Responsibilities:

• Understands the importance of each guest to the Garden and drives excellence to ensure an optimal experience.
• Welcomes and serves visitors to the Trailhead store, encompassing retail transactions, preparing coffee, pouring alcoholic beverages, promoting merchandise, and selling memberships to visitors.
• Actively performs daily operational tasks to include but not limited to, merchandising, organization of displays, receiving of products, inventory, and working with a point-of-sale system.
• Serves as a helpful resource regarding all aspects of the Garden and its grounds, including upcoming events, programs, and product knowledge.
• Provides up-to-date promotional and marketing materials to Garden guests.
• Manages and maintains information systems used for conducting retail and bar sales.
• Receives and handles cash and card transactions, counting change and accurately closing the register daily.
• Conducts and maintains daily reports and closing procedures.
• Proudly maintains a professional work area, while always ensuring a professional presentation to the public.
• Provides training to other staff on proper procedures as needed.   
• Supports all Garden programs and events.
• Exemplifies the Garden Mission Statement and supports staff, departments and leadership in pursuing and achieving goals.
• Performs any other duties needed to help drive to our vision, fulfill our mission, and abide by our values.

Requirements:

• Willing and able to acquire product knowledge fast to assist customers as needed.
• Ability to work under pressure in a fast-paced environment.
• Ability to service visitors consistently in demanding situations.
• Ability to assist multiple clients at the same time through multitasking.
• Ability to work with minimum supervision.
• This role requires a self-motivated individual.
• Highly computer literate.
• Strong communication skills are required.
• Willing to wear a uniform and work outside as needed.

• Computer skills including Microsoft Outlook, Word, Excel and PowerPoint; database management experience preferred
• Ability to work evenings and weekends to meet Garden’s needs.
• Must be willing to serve all guests equally regardless of their race, color, religion, national origin, age, gender, marital status, disability, veteran status, genetic information, gender identity and/or sexual orientation.

Physical Requirements:

• Constant
  • Walking
  • Standing
• Frequent:
  • Bending & stooping
  • Lifting & carrying
  • Crawling & kneeling
  • Grasping & twisting
  • Reaching
  • Pushing & pulling  
  • Lifting 40 pounds
• Infrequent
  • Sitting
  • Climbing & balancing
  • Running

Experience & Education

• Retail experience in coffee & wine strongly preferred.
• Minimum of a high school diploma, Associates Degree preferred.
• Minimum of 1 year in customer service or sales.