What are the responsibilities and job description for the Service Clerk position at Danielle Fence & Outdoor Living?
Position Summary
The Service Clerk will perform all clerical and communication aspects of customer service for new and existing customers. This person should possess a vibrant personality, eager to learn, and a commitment to the highest level of customer service. It is imperative that this person have excellent communication and telephone skills, along with knowledge of Microsoft Excel, Word & PowerPoint software programs.
Essential Responsibilities
The duties and responsibilities listed below are intended to provide general guidelines and parameters for the position and are not intended to be a comprehensive, detailed description of the job. The requirements are representative of the knowledge, skill and/or ability required.
- Plan and organize daily workload.
- Make contact by phone, mail or email to customers.
- Must possess the ability to speak with individuals at all levels of the company.
- Data entry of all communication activity pertaining to customer account.
- Maintain records, reports and files.
- Organize large quote packages.
- Ability to read basic engineering drawings and surveys.
- CRM data entry (keeping current on CRM issues/concerns & follow-up).
- Answering customer inquiries for product information.
Job Qualifications:
- High School Diploma
- Proficiency with CRM Application Software, Microsoft Word, Excel, PowerPoint, Adobe applications, NetSuite
- Preferred: 2 years’ experience in construction administration assistance.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
