What are the responsibilities and job description for the Dispatcher/Customer Service Representative- Maritime Transportation position at Danner's Incorporated?
Danner's Inc., a respected leader in Maritime Transportation and Security, is expanding our team in Port Arthur, TX. We are in search of Dispatchers/Customer Service Representatives who are customer service oriented, courteous, work well under pressure and can complete tasks in a detailed and safe manner. This position offers the opportunity to work and grow in a fast-paced environment and contribute to the efficient operation of our maritime operations.
As a Dispatcher/Customer Service Representative, you will:
As a Dispatcher/Customer Service Representative, you will:
- Triage emails, calls and inquiries from customers
- Plan, schedule, and dispatch drivers and vehicles to meet dynamic job requirements
- Verify driver paperwork is correct
- Work closely with Drivers to coordinate pick up and drop offs to maintain maximum productivity and efficiency
- Communicate effectively with supervisors, customers, and teammates to resolve issues and coordinate services
- Ensure all job assignments are properly logged into system and updated accordingly
- Track and follow job assignments and drivers’ status via cell and GPS
- Monitor driver availability and location
- Ensure all paperwork has been completed and updated for each job
- Assist in expediting any problematic jobs that are late, missing, mis-routed, returned in a timely manner and communicate with customer regarding details
- All dispatcher candidates will start off in a driving position to get familiar with the driver job duties
- Occasionally Drive in order to meet client expectations
- Occasionally needed for other duties as directed by manager
- Demonstrate commitment to Danner's values & professionalism through appropriate conduct at all times.
Benefits:
- Medical, Dental, Vision, Supplemental Life, AD&D and cancer policies after 60 days (fulltime eligible)
- 401K after 6 months employment
- Paid Time Off eligibility after 90 days (begins accruing immediately at start of employment)
- Paid Training
- Bi-Weekly Pay with Direct Deposit
- Chaplin Services available
- Danner’s Cares Program
- Events and Prizes
- Promotes from within
Competitive hourly rates starting at $16.00/hour.
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Requirements
The Dispatcher will be responsible for promoting and maintaining customer satisfaction and goodwill by successfully fulfilling job assignments through customer pick up and drop offs in a timely and professional manner.
Qualified Dispatcher shall meet the following general & physical requirements:
General:
- Must be age 24 or older to apply REQUIRED
- Valid Transportation Worker Identification Credential (TWIC) card is REQUIRED
- Must possess a valid Texas driver's license
- Minimum 2 years Dispatcher Experience, preferably maritime industry
- Must be able to proficiently speak, read & write English
- Must be employment eligible based on background requirements to include criminal background check, clean MVR, health/drug screen
- Ability to work under stress and remain calm
- Strong typing skills
- Ability to solve problems and work well under pressure
- Highly organized and detail-oriented
- Highly communicative with excellent customer service skills
- Desire to grow, learn and work in a team environment
- Excellent sense of urgency
- Knowledge of the Maritime industry preferred
- Proficiency in learning and using new software applications
- Strong typing skills
Physical:
- Average to excellent hearing
- Average to excellent vision
- Lifting/Carrying up to 50 lbs. without assistance
- Sitting for longer periods of time
- Occasionally Driving vehicles
- Walking, climbing, bending, kneeling, and stooping
- Other physical demands may be required as needed
If you are enthusiastic about providing exceptional customer service and meet the qualifications above, please submit your resume and/or application. We look forward to hearing from you!
We are an equal opportunity employer and value diversity. All qualified applicants will be considered for employment regardless of race, religion, national origin, color, sex, sexual orientation, gender identity, veteran status, or disability.
Salary : $16
