What are the responsibilities and job description for the Field Service Technician position at Danos, LLC?
Overview:
The Field Service Technician performs moderately complex customer support activities, including installations, routine repairs, and maintenance of chemical injection pumps and accessories used in Oil and Gas production.
Responsibilities:
- Perform installations, routine repairs, and maintenance of chemical injection pumps and accessories.
- Operate and maintain equipment used in the production of Oil and Gas.
- Monitor and adjust pump systems, control chemical injection rates, and ensure the safe and efficient operation of the production process.
- Conduct regular inspections, troubleshoot equipment issues, and perform routine maintenance tasks.
- Collect samples using a Draeger pump to assess the quality of the oilfield fluids.
- Assemble different parts of manufactured products using hand tools, power tools, machines, and equipment.
- Inspect materials, components, subassemblies, etc., to ensure they meet accepted quality standards.
- Install and troubleshoot communication equipment.
- Read and follow work instructions, work orders, production drawings, and sample assemblies, or receive verbal instructions regarding duties to be performed.
- Process and submit customer service transactions such as service tickets accurately.
- Provide accurate and timely information regarding the availability of in-stock items.
- Answer basic inquiries from customers, providing basic technical product and application support.
- Work alone and/or under general supervision.
- Develop good working relationships with customers through frequent and professional written and verbal communication.
- Communicate professionally and effectively with customers when delivering both good and bad information.
- Comply with all safety policies and procedures.
- Work unconventional hours and potentially weekends to provide the required level of service on occasion.
- Attend work in a predictable and regular manner.
- Report unsafe acts or conditions to supervision immediately.
- Vocational/Technical training or certification, or equivalent experience preferred; High School Diploma or GED equivalent required.
- Must be willing to work overtime, weekends, and holidays when requested.
- Experience taking water, gas, and oil samples preferred.
- Familiarity with oilfield chemicals, pumps, water pumps, etc., preferred.
- Basic knowledge of industrial safety, proper hand and power tool use, and motorized material movement equipment.
- Proficient in MS Outlook and Excel.
- Strong interpersonal skills to interact effectively with customers and various levels of management.
- Basic analytical and problem-solving skills.
- Must be able to travel away from the shop daily.
- Speak, read, and write English fluently.
- Follow all safety policies and company-wide safety requirements.
- Must meet all conditional job offer requirements, including background, drug, hair follicle, MVR, agility, and fit for duty.
- Must be able to climb ladders and stairs.
- Walking, bending, and stooping required.
- Must be able to wear personal protective equipment, including the use of a respirator.
- Must be able to respond to visual and audible alarms.
- Must be able to lift up to 40 lbs.
