What are the responsibilities and job description for the Customer Care Expert position at Dansons?
Join Our Team as a CUSTOMER CARE EXPERT!
Dansons is driving exciting and innovative products through our two main brands: Pit Boss and Louisiana Grills! We are one of the fastest-growing BBQ brands in the industry, with products and exclusive lineups in most major retailers. Bigger, hotter, and heavier, our innovative 8-in-1 grills provide world-class BBQ right in your own backyard. We are currently seeking Full-Time Customer Care team members in our corporate office located in Scottsdale.
In this role, you will be an expert in our different product lines! Customer Care Experts help troubleshoot and resolve our customers’ issues to get them back to grilling for their friends and family! Each issue is different, and we are looking for you to personalize your approach to handle each customer’s unique issue.
You will be challenged to quickly think and respond to customers who may have a variety of questions and circumstances. Applicants must be comfortable speaking on the phone for long periods of time and be able to communicate in a professional manner through e-mail and any other written means, as needed. We are looking for applicants with a great attitude and that are looking to create a World Class customer experience!
Benefits include, but not limited to, healthcare program with employer contributions, 401K, life insurance, and an employee grill program!
Pay: $18 per hour BONUS OPPORTUNITY
Opportunity for promotion and compensation increase after 120 days
Full Time / Monday – Saturday (Schedules Vary)
- We are open from 6 AM – 6 PM Monday - Saturday
- Possible shifts include 8 hour shifts 5 days a week, and 10 hour shifts 4 days a week
Employment is contingent on passing a background check and drug screening.
www.Dansons.com
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer concerns
- Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill
- Processing orders using our tools
- Communicating and coordinating with colleagues daily
- Providing feedback on the efficiency of the Customer Care process to help drive improvement
- Ensure customer satisfaction and provide professional customer support each day
- Have fun and be part of our award-winning team
Requirements:
- High school diploma, general education degree, or equivalent
- One (1) year of customer CARE or call center experience providing information, responding, and resolving customer inquiries
- An equivalent combination of education and experience will be considered to perform the essential duties listed successfully
- Ability to actively listen while typing, conversing with the customer, and navigating multiple computer programs
- Successfully complete our 2-week call center training program
- Dependable/reliable work habits, including meeting attendance/tardiness guidelines
- Excellent communication skills
- Ability to stay cool under pressure
- Comfortable using computers and multitasking
- Experience delighting customers on the phone
- Flexibility to work any shift
- Some Holidays required to ensure customers are taken care of
- Working on Saturdays may be required
- Basic knowledge of pellets grills preferred, but not required
Dansons is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, ancestry, disability, marital status, veteran status, sexual orientation, gender identity or any other protected classes under applicable laws.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
Work setting:
- Call center
- In-person
Application Question(s):
- We are open from 6 AM - 6 PM Monday - Saturday. Do you have any scheduling restrictions during these timeframes?
- This position is located on site in Scottsdale, Arizona. Will you be able to get to the office on time each day that you are scheduled to work?
- Gender (Optional)
- Ethnicity (Optional)
- Employment at Dansons includes passing a background check and pre-employment drug screen.
Work Location: In person
Salary : $18
