Desk Side Support

We seek a Desk Side Support: Hamilton, MT 59840 (Onsite) . Please go through the job description for your reference, if you are interested, please apply here

• Experienced in Desktop Laptop, troubleshooting
• Experienced in installation, configuration and OS troubleshooting
• Experienced in Asset Management Should have experience in application support
• Knowledge on iPhone configuration
• Should have exposure to basic network troubleshooting
• Exposure and understanding of ticketing tool
• Understanding of ticketing process incident/service requests
• Understanding of SLA and meeting targets
• Understanding of Service desk process of logging tickets and allocation
• Understanding of Asset/inventory record process, System & Peripherals movements etc
• Understanding to coordinate with vendors/principles
• Understanding of client management, user response (email/verbal)
• Managing SLAs for its respective sites.
• Hands-on experience on ticketing application.
• Knowledge of Hardware asset management.
• Working on incidents and requests, troubleshooting hardware and software issue.
• Experience to Installation and configure operating systems, applications and software/driver updates.
• Experience on remote assistance in PC set up, upgrades, troubleshooting.
• Hands-on experience on Microsoft excel.
• Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
• Keeping required documents handy and updated.
• Escorting third party engineers at site.
• Smart hand request/Hands and feet support for network/printer/firewall activities etc.
• Packing and unboxing laptops.
• Quality Assurance Testing of laptops
• Move equipment between Hub/tech Hub, Goods in and Loading Bay
• Disposing equipment
• Liaising with site facilities for maintenance of the Hub/tech Hub area
• Monthly/weekly Inventory audit
• Placing Hardware/accessories orders and managing Threshold stock
• Handling Customer service support
• Deskside Support calls
• Receiving equipment from clients and updating stockroom.
• Managing stockroom.
• Should have worked in Manufacturing & Production line support from IT Perspective

Soft Skills

• Excellent communication and conversation skills
• Should have a great customer handling skills.
• Able to handle unforeseen situations
• Can drive HCL's value and its methodology
• Other Skills / Experience
• Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.