Desktop Support Technician

We seek a Desktop Support Technician in Boston, MA(Onsite). Please go through the job description for your reference, if you are interested, please apply here.

Parking charges will be reimbursed by the client

Job Description

IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. The IT Site Support Specialist will be responsible for:

• Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local Client & Canon printers via desk side, phone support or remote support
• Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams
• Providing desktop/laptop break/fix/maintenance support
• Providing support to growing mobility platform (iOS, Android and windows-based platform)
• Technology onboarding deployment and offboarding asset recovery
• PC and Laptop build
  
  

Requirements

The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with:

• Ability to prioritize issues on a case-by-case basis
• Excellent customer service skills
• Experience working in an ITIL based Service Desk
• Extensive knowledge and experience with Windows based technologies
• Hardware platforms including Client laptops & Cisco phones.
• Microsoft technologies such as Active Directory, SCCM and Exchange
• Outstanding troubleshooting skills in WAN/LAN/Desktop situations
• Excellent written and verbal communication skills that help represent diverse communities
  
  

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.