UCCE Contact Center Engineer

We are seeking a UCCE Contact Center Engineer in San Antonio TX (Onsite)

The client is looking for a seasoned Cisco UCCE engineer who can handle both implementation and support, including troubleshooting complex SIP call flows, managing upgrades/migrations, and working with SQL queries.

• Expertise knowledge in UCCE, ICM, Cisco IPT with 10 years of relevant experience
• Expertise in SIP protocol, SIP call flow and SIP troubleshooting
• Implementation experience and background
• Lead and Support Major Version upgrades and platform Migrations
• UCCE end to end troubleshooting
• Hands-on experience in SQL Queries
• Cisco Dialer experience and troubleshooting
• End to end coordination with TAC and 3P vendors
• Incident Management and Release Management experience
• Cisco ICM scripting knowledge (optional)

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.