Corporate Risk Manager

Description

Job Summary 

The Corporate Risk Manager manages the operation of the organization-wide risk management and patient safety programs and provides guidance to clinical staff. The Corporate Risk Manager develops and maintains systems within the organization to detect, monitor, prevent, organize, measure, investigate, report, and manage patient adverse events, malpractice claims, incident reports, and other indicators of potential patient harm. The Corporate Risk Manager is responsible for promoting the development and implementation of DAP Health risk management program. 

Supervisory Responsibilities: None 

Essential Duties/Responsibilities   

• Proactively evaluates areas of organizational risk based on internal assessment and external benchmarking and implement strategies and policies that promote patient and staff safety 
• Promote the occurrence reporting process, including trending and reporting of results, identification of problem-prone areas, and facilitation of prevention initiatives 
• Direct the investigation of all potentially compensable events (preventable adverse events) 
• Lead the review of serious occurrences requiring root-cause analysis or failure mode and effects analysis. Disseminate lessons learned and process improvement plans 
• Meet regularly with leadership to provide detailed reports on all serious incidents, claims, and risk-related issues 
• Respond to sentinel events and other serious occurrences and provide expert advice on the management and reporting of such events to administrative and clinical leadership and staff 
• Conduct immediate/appropriate response to any grievances/complaints representing actual or potential patient, client, visitor, or employee injury. Monitor and take subsequent actions to ensure learning, compliance, and documentation 
• Analyze all statistical reports and advisories that identify risk management and patient safety patterns and trends for leadership 
• Ensure maximum protection from discovery of all claims/potential claims materials 
• Coordinate claims investigation and legal defense processes DOJ (FTCA) or with 3rd party insurer 
• Serve as liaison to external regulatory agencies for purposes of patient and physician reporting, event investigation, and response 
• Keep up to date with new and revised state and federal regulations and statutes related to FQHCs, HRSA and FTCA and patient care. Review and evaluate related policies and procedures and recommend revisions as needed. Create new policies for approval, as needed 
• Actively participate in a variety of committees as assigned 
• Annually evaluate risk management and patient safety program for improvement opportunities 
• Conduct or assign quarterly risk assessments and corrective actions because of assessments 
• Other duties as assigned 

Qualifications

Required Skills/Abilities 

• Excellent oral and written communication skills 
• Effective interpersonal skills 
• Leadership skills, comfortable with decision-making responsibilities 
• Proficient in coaching, teaching, and counseling  
• Ability to inspire and build confidence in others and to forge alliances and garner support 
• Analytical ability to conceptualize well in unstructured, dynamic, and/or multidisciplinary environments requiring analysis, as well as a thorough knowledge of fundamental quality principles 
• Ability to exercise complete discretion in how and what to communicate 
• Project management skills, including the ability to define program project or process objective, identify stakeholders, plan steps, coordinate and allocate human, technological, and fiscal resources to accomplish goals and objectives in a resourceful and timely manner 
• An in-depth knowledge of regulations and guidelines for governing areas of responsibility 
• Strong ethical values 
• Ability to do math, organize and prioritize workload, and work effectively and efficiently under stress 
• Ability to supervise, multitask, understand, and follow instructions 
• Ability to proficiently read, write, speak, and understand English 
• High-energy, organized, persistent, and creative individual with strong communications, interpersonal, and systems thinking skills 

Education and Experience 

• Bachelor’s degree required or will need to obtain within 2 years of hire 
• Risk management certification is required within 2 years of hire  
• Clinical background desirable 
• Minimum 3-5 years’ experience in the administrative healthcare field 
• Supervisory experience preferred 
• Proven management ability and experience including a thorough understanding of quality improvement (QI) processes, tools, and techniques; quality measurement and reporting; root cause analysis and preventive risk management strategies; accrediting bodies’ standards; and state and federal regulations 
• Experience with electronic health records (any product), standard Microsoft Office or related products required and experience in database management and systems development desired 

Working Conditions/Physical Requirements 

• Able to lift/move up to 40 pounds, move from place to place, and stand for long periods of time 
• Requires current and valid driver’s license and current personal auto insurance  
• Able to travel to DAP Health locations throughout San Diego and the Coachella Valley 
• Available for all shifts and, when required, able to work evenings and weekends 

Salary : $98,351 - $105,213