What are the responsibilities and job description for the Customer Service Associate position at DAP Health?
Job Details
Job Location: Revivals - Palm Springs Store - Palm Springs, CA
Position Type: Part Time
Salary Range: $21.00 - $25.41 Hourly
Job Category: Retail
Description
Job Summary:
Under the direction of the Assistant Store Manager, the Customer Service Associate provides excellent customer service and cash-handling skills. This position reviews all activities associated with handling customer transactions and ensuring a positive shopping experience for every shopper in our store.
Job Status: Full-time, Hourly Non-exempt
Duties/Responsibilities:
- Maintains excellent customer service in all areas of the store.
- Maintains a neat and clean cashier center area and sales floor.
- Maintains correct change for all registers.
- Ensures correct pricing is entered into the POS system.
- Ensures all customers are greeted and get assistance as needed.
- Ensures all registers balance at the end of each shift.
- Handles customer issues as they arise.
- Ability to:
- Complete all types of sales transactions.
- Complete and input markdowns - percent and price override.
- Recognize counterfeit currency.
- Handle and control voids, returns, cash and credit card transactions, store credits, and special orders.
- Places sold tickets on merchandise for pick up - same day and 48-hour holds.
- Performs other duties as assigned.
Qualifications
Required Skills/Abilities:
- Excellent customer service skills.
- Ability to:
- Train staff on POS procedures.
- Maintain correct change for all registers.
- Follow instructions and give directions.
- Handle difficult customer situations.
- Work flexible hours and/or shifts.
- Communicate effectively with all levels of individuals, both internally and externally.
- Read, write and communicate in English.
- Computer skills, preferred.
- Inventory control knowledge, preferred.
- Supervisory skills, preferred.
- Bilingual/bicultural, preferred.
Education and Experience:
- Previous Sales experience.
- Previous POS experience.
- Previous cash handling experience.
- Previous experience working in retail, preferred.
Working Conditions and Physical Demands
- Ability to lift 50 pounds.
- Operates in a store setting and requires constant times of sitting, standing, walking, and repetitive motion and talking.
Salary : $21 - $25
