What are the responsibilities and job description for the LVN Case Manager position at DAP Health?
Job Details
Description
Job Summary
The LVN Case Manager at DAP Health is responsible for coordinating patient care, advocating for patients, and managing case management services for the Non-RWP, Non-EIS, and Non-ECM populations. Working under the Director of Care Coordination or Nurse Manager, this role supports providers by ensuring timely follow-ups, accurate documentation, and seamless communication across healthcare teams. The goal of this role is to enhance patient outcomes, reduce provider workload, and improve workflow efficiencies in a fast-paced clinical setting.
Supervisory Responsibilities: None
Essential Duties/Responsibilities
Care Coordination & Patient Advocacy
- Provide comprehensive case management services within the scope of an LVN
- Serve as a liaison between patients, providers, and healthcare teams to ensure seamless care transitions
- Develop and monitor individualized care plans in collaboration with providers
- Coordinate follow-ups, referrals, and prior authorizations as required
- Conduct patient outreach calls to track progress, follow up on care plans, and address service needs
Provider & Clinical Team Support
- Assist providers by managing non-complex and complex cases, reducing administrative burdens
- Support medication adherence monitoring, appointment scheduling, and patient education initiatives
- Work closely with interdisciplinary teams to streamline workflow and improve patient tracking
- Provide coverage for other Care Advocates as needed
Administrative & Compliance Duties
- Ensure accurate and timely documentation of all case management activities
- Maintain compliance with HIPAA regulations and DAP Health policies
- Report urgent case management needs to the Director of Case Management or Nurse Manager
- Participate in team meetings, case conferences, and quality improvement initiatives
- Other duties as assigned
Customer Service & Patient Experience
- Uphold DAP Health’s Mission, Vision, and Core Values
- Provide compassionate, high-quality customer service to patients and their families
- Engage in ongoing training to enhance patient interactions and satisfaction
Safety & Workplace Compliance
- Adhere to workplace safety protocols and immediately report unsafe conditions
- Maintain strict privacy and security measures regarding patient and employee information
Qualifications
Required Skills/Abilities
- Strong communication and interpersonal skills to collaborate with patients and providers
- Excellent organizational and time management abilities
- Ability to multitask and work independently in a fast-paced clinical environment
- Proficiency in electronic health record (EHR) systems
- Bilingual Spanish/English preferred
Education and Experience
- Licensed Vocational Nurse (LVN) – Active California License
- Current BLS certification obtained through the American Heart Association or American Red Cross
- Two to four years of nursing experience preferred
- Experience in case management or care coordination
- Prior experience managing Non-RWP, Non-EIS, and Non-ECM populations
Working Conditions/Physical Requirements
- This position is on-site
- Workweek hours: Monday – Friday 8 am to 5 pm
- Must be able to lift/move up to 40 pounds and stand for long periods
Salary : $35
