What are the responsibilities and job description for the Customer Service Specialist position at Dapper Lighting?
Customer Service Specialist - Las Vegas, NV
About the Company
Dapper Lighting is a team of car enthusiasts with a passion for motorsports and the joy of driving. The love for turning wrenches and upgrading our own personal cars led us into our journey to create not just high performance lighting products, but aesthetically pleasing systems that held on to that 'classic' feel. Using state of the art design equipment, Dapper Lighting takes modern lighting technology and pairs it with durable components that guarantee outstanding performance without sacrificing the timeless look of your ride.
Every set of headlamps we sell is handmade in the USA by our team to your specific requests. We confidently stand by our products performance and reliability with a 5-year warranty on most products. If we wouldn't run it on our cars, why would you?
This is what makes us The Most Trusted Name in Classic Car Lighting.
Job Description
At Dapper Lighting, we are proud to offer innovative lighting solutions that meet the needs and wants of the classic car customer and market. To help us continue growing our product line, we are in search of an experienced Customer Service Specialist to join our growing sales and customer service teams. You are a people person and love to help customers out with anything from an order update to technical product questions. You love classic cars and it shows, as you relate with customers in education about our products. You also have a way with words and can turn a frustrated customer into a happy customer.
Key Traits
- Positive and Professional Attitude. You are the liaison between the customer and the company. You always ensure the customer has a great experience with our brand and products.
- Customer First. The customer is always right... Usually. You utilize your best judgment to assess situations and understand when to ask for a manager to step in and help.
- Efficient and Organized. We can get tons of phone calls and emails a day. You are able to get through each one quickly to help clear our ticket system. Some interactions take a few days or weeks and you follow up with the customer before he/she follows up with us.
- Knowledge. You know our products inside and out and can effectively communicate the benefits to our customers.
Sector Keywords
- Sales Sales Sales
- Resolving Conflict
- Listening and Communication
- Multi-Tasking
Objectives of this Role
- Assist educating customers from incoming leads
- Assist incoming leads with placing orders
- Build customer vehicle and fitment databases
- Assist with technical support requests
Daily and Monthly Responsibilities
- Serve customers by providing product and service information and resolving product and service problems.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Open customer accounts by recording account information.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Assist and solve any technical product requested questions
Skills and Qualifications
- High School degree or equivalent
- Knowledge of automotive lighting
- Knowledge of classic cars
- Exceptional writing and editing skills
- Fully Proficient in Word and Excel
Preferred Qualifications
- Experience in Zendesk or similar CRM
- Previous industry experience
Reports to
- Sales and Customer Service Manager
Job Type
- Full Time or Part Time Available
Compensation
- $16 per Hour
- Up to 2 Weeks Paid Time Off 10 Paid Holidays
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $16
