What are the responsibilities and job description for the Customer Service Associate position at Daprile Insurance Group - Warren?
Full-Time/Part-Time
About the Role: We are seeking an enthusiastic and detail-oriented Customer Service Associate to join our team. In this role, you will be the face of our company, providing exceptional support and assistance to our customers. Your ability to communicate effectively and solve problems will play a critical role in ensuring customer satisfaction and loyalty.
Key Responsibilities:
Respond promptly to customer inquiries via phone and email.
Provide accurate information about products, services, and policies.
Resolve customer complaints and escalate issues as necessary to ensure resolution.
Process orders, returns, and exchanges efficiently.
Maintain up-to-date customer records in our database.
Collaborate with team members to improve overall customer experience.
Identify opportunities for upselling or cross-selling relevant products and services.
Qualifications:
High school diploma or equivalent; additional education is a plus.
Proven experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving and organizational abilities.
Proficiency in Microsoft Office Suite, Outlook and basic computer skills.
Ability to remain calm and professional in challenging situations.
Team-oriented mindset with a commitment to continuous improvement.
Why Join Us:
Competitive compensation and benefits package.
Opportunities for career growth and development.
Positive and inclusive workplace culture.