What are the responsibilities and job description for the Collections Clerk position at Darby?
Darby is an ongoing American success story. Our core values and humble beginnings revolve around personal honesty and integrity. These things are as true today as they were when we were founded in 1947, as a single mail-order catalog in Brooklyn, New York. Over the course of several decades to follow, generations of founding family members continued to broaden the company to include medical, dental and pharmaceutical items, a Darby-branded line of products and the formation of the industry’s first telesales team.
Today, Darby is one of the nation’s largest providers of dental supplies and solutions, offering more than 50,000 products and an extensive range of capital equipment, software, technology, and repair services. Widely recognized for excellence in customer service, highly competitive prices, and innovative value-added solutions, Darby works with practices of all sizes, as well as a number of specialties, and government institutions.
We’re a diverse group of down-to-earth, passionate people who move fast and look out for one another. We are firm believers in the idea that our success is achieved by taking care of our people and giving them the tools to take care of our customers. These values guide our work and contribute to our inclusive, open and honest culture.
The Collections Clerk will monitor aging accounts and ensure that all collection activity is handled professionally, timely, and in accordance with all company policies, procedures and state and federal guidelines.
Darby is proud to be a Top Long Island Workplace recipient!
This is a hybrid role, with the hours of Monday-Friday 9am-5:30pm
- Track and resolve outstanding payment issues
- Make outbound collections calls in a professional and courteous manner
- Respond to customer inquiries regarding credit and balances
- Working collaboratively to identify customer delinquency issues
- Create payment plans with the customer
- Send customer’s credits memos, invoices and statements of their account
- Take payment/credit card and/or check information over phone or via fax
- Discuss unresolved customer accounts with the Accounts Receivable Manager
- Document all communication with the customer
- Other duties as assigned
- High school diploma or equivalent, required
- 3 years of Accounts Receivable and Collections experience, preferred
- Knowledge of accounting principles and account reconciliation processes including credits and debits.
- MS Word, Excel, Edge and Outlook proficiency required with a strong emphasis on organizing and handling large volume emails
- Strong organizational skills with the ability to prioritize and multi-task
- Strong verbal communication skills with the ability to communicate difficult information in a pleasant manner
- Must have a positive, proactive attitude
- Extra hours are required for month end and year end closing