Automotive Fleet Coordinator

About the Role:

We are looking for a motivated Car Rental Specialist to join our team at DARCARS Automotive Group. In this role, you will be responsible for coordinating rental arrangements for our customers and ensuring a seamless experience. If you have excellent communication skills, attention to detail, and a passion for delivering exceptional customer experiences, we encourage you to apply.

Your responsibilities will include:

1. Scheduling customer reservations for rentals
2. Managing customer rental requests and locating the desired vehicles to meet their needs
3. Processing customer information to qualify them for a rental through insurance
4. Ensuring rental cars are ready for use by scheduling timely service and maintenance on the rental fleet and cleaning them inside and out
5. Taking notes on car condition, mileage, and damage before and after customer use
6. Processing any damage information to be billed or collected through insurance
7. Explaining rental policy at the time of agreement and answering any questions
8. Validating customer credentials, including driver's license and payment information
9. Communicating with customers via phone, email, or in person
10. Processing customer payments

What We're Looking For:

• Previous rental agent experience is a plus
• Positive and friendly attitude
• Organizational skills and high attention to detail
• Excellent communication skills
• Ability to work in a fast-paced environment
• High School Degree or Equivalent (GED)
• Must be at least eighteen years of age
• Must be able to pass pre-employment screening (background)