What are the responsibilities and job description for the Customer Relations Associate position at Darcars?
DARCARS Automotive Group is now hiring a Customer Relations Associate to join our team!
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Fluency in Spanish required
We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in maintaining our reputation for exceptional customer service.
Responsibilities :
Customer Support : Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues.
Relationship Management : Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication.
Problem Solving : Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations.
Follow-Up : Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference.
Process Improvement : Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes.
Compliance : Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management.
Feedback Analysis : Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement.
Team Collaboration : Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints.
Qualifications :
High school diploma or GED.
Proven experience in customer service, sales, or related roles, preferably in the automotive industry.
Excellent communication, interpersonal, and problem-solving skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Willingness to learn our CRM software.
Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.
Benefits :
Insurance : medical, vision, dental
Short-term and long-term disability plans
Life Insurance
401(k)
PTO and Paid Holidays
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Relations Associate?
Sign up to receive alerts about other jobs on the Customer Relations Associate career path by checking the boxes next to the positions that interest you.
