What are the responsibilities and job description for the Inbound Call Operator position at Darkos dumpsters?
Job Overview
We are seeking a motivated and customer-oriented Inbound Call Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure a positive experience for every caller. This position is ideal for individuals who thrive in a fast-paced environment and possess strong communication skills.
Responsibilities
- Answer incoming calls promptly and professionally, ensuring excellent customer service.
- Assist customers with inquiries regarding products, services, and account information.
- Provide accurate information and solutions to customer issues while maintaining a friendly demeanor.
- Document customer interactions in the system accurately, ensuring data entry is completed efficiently.
- Collaborate with team members to resolve complex issues and improve overall customer satisfaction.
- Maintain knowledge of company products and services to effectively assist clients.
- Uphold company standards for phone etiquette and professionalism during all interactions.
Requirements
- Strong communication skills with an emphasis on phone etiquette.
- Proficient in data entry and computer skills, with the ability to navigate multiple systems simultaneously.
- Ability to work effectively in a team environment while also being self-motivated.
- Excellent problem-solving skills and the ability to handle challenging situations with grace.
- A background in sales or client services is a plus but not required.
- Must be able to adapt quickly to changing priorities and maintain composure under pressure.
Join us as an Inbound Call Representative and become part of a team that values dedication, teamwork, and exceptional service!
Job Type: Full-time
Pay: $19.82 - $21.53 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Work Location: In person
Salary : $20 - $22
