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Solutions Engineer SMB

Darktrace Limited
Charlotte, NC Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/18/2025

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com

The SMB Solutions Engineer, Pre-Sales (SE) role is a dynamic and varied customer focused technical position. The SE works closely with the Account Executive (AE) as a part of the Go To Market team to provide technical and cyber defense expertise in the pre-sale process.

Responsibilities

  • Being accountable for the technical engagement of the Proof of Value (POV) (pre-sales technical trial) from end to end
  • Designing, documenting, and communicating solution architectures for Darktrace POV deployments and full contract deployments
  • Presenting Threat Intelligence Reports and advice to a variety of audiences, from technical audiences to C-level executives
  • Recommending and deploying integrations as needed for best-practice
  • Acting as a technical point of contact between clients, partners, and internal teams within Darktrace
  • Working closely with teammates on the Account Executive team
  • Driving a value-selling approach to work towards a technical win state for deals
  • Assisting with and participating in forecasting
  • Transitioning closed accounts smoothly and successfully to post-sales account management teams (SEs, CIEs, CSMs, etc)
  • Engaging with the Channel team to act as a technical touch point between clients and partners
  • Staying up to date on all Darktrace products and software versions to own the technical relationship with the client and provide up-to-date expertise

Qualifications & Experience :

  • Proven technical ability via a technical degree program, cybersecurity certification, or commensurate experience
  • Knowledge of technical language (computer networking and cybersecurity)
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to clearly communicate complex technical information to a variety of audiences, and presentation skills in a customer-facing context
  • Ability to work both independently and as part of a team in an innovative and fast-paced environment whilst delivering to deadlines
  • Enthusiasm for innovation, experimentation and self-development in the cybersecurity field

    • Additional Details :

  • This role is fully remote, however it is preferred that the individual is located near one of the Darktrace SMB hub offices (Charlotte, NC) and would be able to be physically present in that office occasionally and as appropriate in working with the sales team (for example, annual Sales Kick Off, possible trainings / events held on approximately a quarterly basis.)

    • Benefits

  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Pet insurance
  • Life insurance
  • Commuter benefits
  • 401(k)
  • 80,000- $100,000 OTE

    • LI-Hybrid

    Salary : $80,000 - $100,000

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