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Automotive BDC Service Appointment Coordinator

Darling's Ford
Bangor, ME Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/7/2025

DARLING'S KIA in Bangor has a full-time opening in our service department for a BDC Appointment Coordinator who loves working with people and can easily deliver with an empathetic and compassionate approach.

What We Offer :

  • Voted one of the Top Ten Best Places to Work in Maine for the ninth year running
  • Compensation package that includes a monthly results-based incentive ($42,000 to $55,000 per year)
  • Generous paid time off and paid holidays - earn up to 18 paid days off in first year, plus 7 paid holidays
  • Health care options (medical, dental and vision) and 401k savings and retirement plan with company match
  • Training, resources, and opportunities for career growth and advancement
  • Tuition reimbursement available
  • Positive work culture built on integrity, professionalism, excellence and teamwork

Responsibilities / Duties :

  • Schedule service appointments effectively through phone, email and text messages
  • Maintain an ongoing customer database to capture repeat business
  • Handle 80-100 Inbound and Outbound calls per day using dealership resources
  • Utilize the hands-on training and coaching provided to effectively build rapport with

    • customers, overcome concerns and objections, and motivate customers to make

    appointments

  • Help dealerships achieve goals by developing business and following up on opportunities
  • Demonstrate thorough knowledge of all dealership products and services
  • Document scanning

    • Qualification Requirements :

  • Proficient computer skills (type a minimum of 60 WPM)
  • Excellent written and verbal communication skills
  • Ability to stay confident in high stress / high activity environment
  • Strong attention to detail
  • Ability to work in a fast paced environment with a Team Focus

    • Preferred Skills :

  • Previous Service BDC experience a plus, but not required
  • Previous call center experience

    • Additional Notes :

  • Must have good punctuality and attendance record
  • Work schedule is Monday - Friday, 8 hours per day

    • DARLING'S is a family-owned and operated business that has proudly served our communities throughout Maine for over 100 years. We are committed to providing an exceptional customer experience and we know that starts with our most valuable resource - our employees. If you're ready for a new challenge with high earning potential and career growth, join us at DARLING'S AUTO GROUP ! EOE / MF

    If you require an ADA accommodation to complete an application through our online system, you may call the Human Resources Department at 207-992-1740, or email jobs@darlings.com and we can assist you with the application process.

    teamdarlings

    Salary : $42,000 - $55,000

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