Operations Manager

This position is responsible for the supervision of the Operations of DarSalud Management, as well as ongoing support of clinical operations and quality care delivery at a fast paced, innovative clinic, working with underserved populations. We are seeking a manager for our Covington Pike location, which is re-opening soon.

Supervisory Responsibilities:

• Oversees the daily workflow of the DarSalud Management Offices.
• Ensures schedules are set to provide department coverage and monitors the quality of work.
• Supervises staff which include assignment of duties and problem resolution
• Evaluates performance and makes recommendations for personnel actions such as promotion, discipline, attendance, compensation and termination
• Assists in staff recruitment including interviewing, selection, and training in a proactive and productive manner
• Assures timekeeping and payroll requests of staff conforms to organizational policies and procedures and government regulations
• Provides day to day guidance and oversight of employees and departmental goals
• Works to promote and recognize performance and foster professional development
• Escalates employee concerns to Leadership when needed/necessary.
• Aids with duties that would result in employee satisfaction.
• May be needed outside of normal scheduled workday to address patient/employee concerns.
• Performs other duties related to the operation of the office and/or clinics as assigned.
• Use data to evaluate performance, trends, and identify actions plans for the various departments.

Principal Duties and Responsibilities (Essential Functions)

• Oversees the operations of the management office and assists in the various roles as needed
• Assists in the Management of patient scheduling and notifies all appropriate personnel of changes
• Assists in the onboarding, training, and credentialing of new staff as needed.
• Analyze and interpret Data, communicate findings, and develop and implement strategies to address areas of attention
• Coordinate with the various departments of DarSalud Management as needed to ensure the clinical and financial goals are met.
• Ensures all areas are clean and welcoming
• Maintains the office and addresses cleaning or emergency maintenance services as necessary
• Provides day to day guidance and oversight of employees; actively works to promote and recognize performance and foster professional development
• Approves and monitors expenditures, purchases, and other actions to ensure compliance with budget guidelines
• Ensures that the activities of the offices/clinics are conducted in a manner that is consistent with overall department protocol and that staff provide high quality, safe, and cost-effective care to patients
• Ensures compliance with HIPAA, OSHA, and safety guidelines
• Periodically provides advice, counsel, and updates to staff
• Fosters an environment of teamwork and also collaborates closely with the various departments while maintaining confidentiality and discretion as needed.
• Helps Identify and resolve operational and clinical issues affecting the delivery of patient care services
• Communicates any concerns identified for staff which may include performance and behavioral concerns to Leadership
• Assist with various projects as needed

Education, Experience and Skills

• Bachelors degree in healthcare or Business Administration
• 3 years of experience in a supervisory/leadership role
• 5 years of experience working in an outpatient clinic setting
• Clinical background in training and administrative skills are a must
• Proficient in Microsoft Office Suite with proved ability to learn new software quickly
• Hold a current and active driver’s license with at least 2 years of driving experience
• Proficiency in claim analysis, reporting, and management principles are required.
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to work in a high-paced and at times stressful environment

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Job Type: Full-time

Pay: $59,964.00 - $72,539.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends
• Overtime

Work Location: In person

Salary : $59,964 - $72,539