Guest Services Agent

About Us:

Dartcor Food Services is a regional luxe boutique hospitality company known for its incredibly delicious food, sourcing, innovation, and world-class hospitality. We specialize in creating high-quality, made-from-scratch dishes using fresh, local ingredients. We currently operate across New York, New Jersey, Connecticut, and Pennsylvania. As we continue to expand, we’re looking for a passionate and dedicated Guest Service Agent with a background in luxury hospitality and savoir-faire to join our dynamic team. If you thrive in a fast-paced, customer-focused environment and enjoy making a positive impact, we invite you to apply today.

Job Overview:

As a Guest Service Agent at Dartcor Food Services, you will play a key role in ensuring a smooth and welcoming experience for all guests, clients, and employees. Located in Stamford, CT, your primary responsibility will be to provide exceptional service with a focus on hotellerie conciergerie—a luxury hospitality approach—while managing the operational needs of the office. Whether you are greeting visitors, assisting with inquiries, or providing administrative support, your professionalism and savoir-faire will leave a lasting impression. You will act as the first point of contact for guests, clients, and employees, ensuring a professional and friendly atmosphere. This role requires a passion for customer service, organizational skills, and the ability to manage multiple tasks simultaneously.

What You’ll Do:

Guest Services:

• Greet visitors, clients, and employees with a friendly, professional, and welcoming demeanor, ensuring a luxury hospitality experience.
• Answer incoming calls and direct them to the appropriate individuals or departments, providing seamless service in a corporate workforce environment.
• Provide detailed information about the office, services, and general inquiries with confidence and clarity.
• Ensure the reception area maintains a professional, clean, and inviting appearance, offering guests a warm and luxurious first impression of Dartcor Food Services.
• Use your savoir-faire to anticipate and fulfill guests’ needs promptly and professionally, embodying the best in high-end service standards.

Office & Facility Support:

• Maintain a clean, safe, and organized office environment with attention to detail.
• Coordinate with maintenance and cleaning staff to address facility-related issues promptly and professionally.
• Oversee and manage office supplies inventory, ensuring timely replenishment and proper organization.
• Assist in maintaining and preparing conference rooms and event spaces for meetings and events, coordinating with IT and kitchen staff as needed.
• Partner with the Facilities Director to manage communications related to the facility and assist with administrative tasks, always with a professional touch.

Mailroom & Administrative Support:

• Assist with sorting and distributing incoming mail and packages.
• Handle outgoing mail and coordinate with courier services.
• Maintain accurate records of incoming and outgoing mail and packages.
• Provide backup support for reception duties when needed, ensuring that guests are greeted and calls are answered with savoir-faire.

What We Need From You:

• High school diploma or equivalent; additional education or certifications in customer service, office management, or hospitality-related fields are a plus.
• Proven experience in guest services or a similar role, ideally with a background in luxury hospitality or hotellerie conciergerie.
• Excellent organizational skills with the ability to manage multiple tasks and priorities efficiently.
• Strong communication and interpersonal skills to interact with employees, vendors, and visitors at all levels.
• Proficient in using office software (e.g., MS Office Suite) and general office equipment.
• A proactive approach with problem-solving abilities and an ability to handle challenges with savoir-faire.
• High degree of professionalism and the ability to exercise sound judgment in various situations.
• Excellent attention to detail and the ability to maintain a clean, welcoming environment.
• Ability to work independently and as part of a team, always with a focus on luxury service standards.

What You’ll Get From Us:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunity to work with a passionate, dynamic team in a luxury hospitality environment.

Schedule Requirement:

The Guest Service Agent is required to be on-site Monday – Friday, 9 am – 5 pm.