Associate Director, Program Experience.

Position Details
Position Information

Posting date 04/03/2025

Closing date
Open Until Filled Yes

Position Number 1126842

Position Title Associate Director, Program Experience

Hiring Range Minimum $80,000

Hiring Range Maximum $95,000

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Schedule
This position is located on campus in Hanover, NH and requires regular weekly on-site work presence of 3 days per week, and remote flexibility other days, with the understanding that full-time on-site presence will be required during program delivery weeks.

Location of Position
Hanover, NH 03755

Remote Work Eligibility? Hybrid

Is this a term position? No

If yes, length of term in months.
Is this a grant funded position? No

Position Purpose
Leads the planning and execution for delivering a world-class program experience for in-person, virtual, and hybrid executive education programs. In partnership with program stakeholders, contributes significantly to the vision and strategy for the execution of programs to meet learning objective needs. Typically assigned to more complex, custom, and global programs.

Description
Alongside its outstanding MBA program, the Tuck School of Business offers a correspondingly distinctive portfolio of business education programs for unique professional and executive audiences. The program experience team within Tuck Executive Education ( TEE ) is at the center of logistical, administrative, and client service needs for our programs, ensuring that programs operate smoothly and at a high execution standard, creating a personal, connected, and transformative experience for our participants.

As associate director, you will provide program experience leadership, overseeing our most complex program logistics, client relationships, and contributing to initiatives that elevate the team’s effectiveness. Your expertise will be instrumental in shaping the direction of our executive education programs, fostering client satisfaction and driving the success of strategic projects. The ideal candidate will have a proven track record in program and event management, a strategic mindset, and the ability to drive initiatives that enhance overall program experience.

Required Qualifications - Education and Yrs Exp Bachelors plus 6 or more years' experience or combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Extensive experience planning and producing complex professional, multi-day conferences, education and training programs, and/or other events of similar complexity, in a complex environment and involving clients with high expectations of client service, including traveling presenters, a wide variety of participants, and senior executives
• Extensive project management experience and experience and skill implementing, managing, and improving complex administrative process workflows and projects using digital tools for a high performing professional services team serving diverse internal and external constituencies
• Ability to work both independently and collaboratively at a high operational tempo
• Strong organizational and multitasking abilities, with a keen attention to detail
• Excellent interpersonal and communication skills
• Significant experience fostering positive relationships with participants, corporate clients, faculty members, and other stakeholders
• Proven experience delivering programs in a university setting or other complex environment.
• Bachelor’s degree, preferably in liberal arts, business or event management/hospitality and/or relevant work experience.
• Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of program participants and alumni, faculty, and fellow colleagues.
• Proficient in Microsoft Office suite and other relevant software applications, and ability to learn new digital tools as required by program needs
• Willingness to work some evenings and weekends to facilitate programs while in session
• Willingness to travel domestically and internationally
  
  
  

Preferred Qualifications

• Previous experience planning and delivering international educational programs
• Proficiency with customer relationship and/or learning management systems (e.g. Canvas) and CRM (e.g. Salesforce).
• Experience mentoring or supervising others.
  
  
  

Department Contact for Recruitment Inquiries Lorin Parker

Department Contact Phone Number 603.646.2904

Department Contact for Cover Letter and Title Lorin Parker, Executive Director, Talent Management

Department Contact's Phone Number 603.646.2904

Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Preferred, but not required

Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link https://searchjobs.dartmouth.edu/postings/78316

Key Accountabilities

Description

• Program Development, Planning, and Leadership:
• Lead logistical planning and implementation of assigned executive education programs, including venue selection, accommodations, catering, facilities, A/V and IT needs, materials, and staffing, ensuring seamless execution of all logistical arrangements before, during, and after each program
• Collaborate with internal and external providers to secure necessary resources and services for program delivery and work closely with business development and faculty colleagues to develop the program schedule and prepare program content
• Mentor and guide program experience colleagues in their roles, fostering professional growth and client service excellence; work with director in delegating and distributing work and program coverage across program experience team; may be assigned formal supervisory responsibilities
• Using participant and client feedback and knowledge of best practices, make recommendations to continuously improve the program delivery efficiency and overall experience
• Prepare and distribute program materials, participant communications, pre-program information, and post-program evaluations, in digital and physical formats, and maintain accurate participant records through use of CRM and other digital tools
  
  
  

Percentage Of Time 50

Description

• Client experience:
• Create a professional, well-organized, and high-quality program experience that meets the same high level as the program content and embodies Tuck’s personal, connected, and transformative brand promise, often at offsite locations both domestically and internationally
• Serve as the primary point of contact for program participants, corporate clients, faculty, and other external partners during program deliveries, exhibiting a high level of poise and professionalism
• In consultation with business development colleagues and TEE leadership, act as a primary liaison for select custom and consortium program clients, ensuring expectations are met and exceeded
• Cultivate and maintain positive relationships with program participants, faculty, clients, and partners, both externally and internally
• Anticipate questions, needs, and issues and address them proactively to ensure a positive client experience
  
  
  

Percentage Of Time 25

Description

• Team collaboration and innovation:
• In partnership with executive education leadership and through knowledge of executive education market trends, generate, develop, and lead strategic initiatives that enhance the overall success of the executive education programs
• Work cross-functionally with executive education colleagues to ensure integration between program experience, marketing, sales, and operations
• Provide oversight for shared departmental functions such as service provider relationships, master calendar management, invoice processing, and process improvements
• Provide insights and recommendations based on industry trends and program evaluations
  
  
  

Percentage Of Time 20

Description

• Budget management:
• Work closely with business development and finance colleagues to develop budgets for executive education programs
• Monitor expenses and ensure adherence to budgetary constraints
• Identify cost-saving opportunities without compromising
  
  
  

Percentage Of Time 5

• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
• Performs other duties as assigned.