What are the responsibilities and job description for the Customer Service Representative position at Dartmouth College?
Position Purpose
To serve as the first contact with the Health Service for students and visitors by responding to questions and inquiries on a broad range of clinical and administrative issues by telephone or in person.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Associate Degree or equivalent combination of education and experience.
Two years in a medical office or related setting.
Competency with standard computer applications, including
e-mail.
Ability to understand and observe strict confidentiality.
Demonstrated proficiency managing high phone volume.
Strong and empathetic listening skills.
Accuracy and attention to detail.
Demonstrated team player.
Commitment to diversity and to serving the needs of a diverse population.
Two years in a medical office or related setting.
Competency with standard computer applications, including
e-mail.
Ability to understand and observe strict confidentiality.
Demonstrated proficiency managing high phone volume.
Strong and empathetic listening skills.
Accuracy and attention to detail.
Demonstrated team player.
Commitment to diversity and to serving the needs of a diverse population.
Preferred Qualifications
Prior experience in a health care setting preferred.
Prior experience with computerized appointment system.
Prior experience with computerized appointment system.
Department Contact for Recruitment Inquiries
Maureen Tansey
Department Contact Phone Number
603-646-9429
Department Contact for Cover Letter and Title
Maureen Tansey, Appointment Office Supervisor
Department Contact's Phone Number
603-646-9429
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Key Accountabilities
Description
Monitors daily electronic scheduling system and schedules appointments via phone, email and walk-ins for a busy outpatient clinic.
Percentage Of Time
50
Description
Acts as a customer service representative and assists in annual pre-arrival project with duties as assigned by MR/R supervisor, including data entry in the EMR, assisting with releases of information following HIPAA confidentiality policies, scans protected health information to the medical records system, receives cash and credit card payments for payable services.
Percentage Of Time
50
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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
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Performs other duties as assigned
