What are the responsibilities and job description for the Real Estate Operations Supervisor position at Dartmouth College?
Position Purpose
Responsible for operational management of all Real Estate Office (REO) building maintenance, repair, and operations. Administers timely and cost-effective resolution to reactive work order requests, preventative work orders, and plans and executes all unit turnovers expeditiously throughout the portfolio. Manages the maintenance technician team of dedicated REO technicians and support the Senior Operations Manager as required.
Description
Required Qualifications - Education and Yrs Exp
High School or equivalency
Required Qualifications - Skills, Knowledge and Abilities
- High School degree, or the equivalent.
- Ten years of relevant experience in general building maintenance or the equivalent.
- Experience with the efficient and effective turnover of multi-family rental units.
- Must have a valid driver license and be able to qualify as a Dartmouth Approved Driver.
- Exhibit proficiency in trade related skills including domestic plumbing and electrical systems, and minor carpentry.
- Exhibit leadership skills and serve as example of appropriate performance.
- Good written and verbal communication skills.
- Ability to plan and organize work, and to independently accomplish work assignments.
- Effectively use computers and required technology.
- Demonstrated customer service orientation.
- Professional behavior and appearance.
- Ability to work and communicate with a diverse community.
Preferred Qualifications
Department Contact for Recruitment Inquiries
Campus Services HR
Department Contact Phone Number
Campus.Services.HR@dartmouth.edu
Department Contact for Cover Letter and Title
Daniel Justynski, Senior Director, Real Estate
Department Contact's Phone Number
603-646-2654
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Yes
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Key Accountabilities
Description
Rental Property Management
- Under supervision from the Senior Operations Manager, leads maintenance and turnover operations for all REO properties.
- Lead the REO maintenance staff, fostering teamwork and collaboration to enhance service-delivery excellence.
- Coordinate with Property Managers to ensure seamless completion of work orders.
- Prioritizes, organizes, schedules and inspects the minor repairs and maintenance of Dartmouth’s real estate.
- Defines specifications of work to be performed.
- Works with FO&M personnel planning and managing the scope and schedule of work orders to be performed by FO&M technicians and ensures proper time-recording for billing.
- Coordinates and inspects work performed by outside contractors, as required.
- Orders supplies needed for maintenance staff, consumables, repair parts, and tools.
- Inspects work in progress to ensure that constituent requirements, quality standards and schedules are being achieved, and that work is performed in a professional manner. Monitors institutional and departmental standards as they pertain to work performed.
- Supervises the Facility Service Center process for REO buildings, including managing the work order and control systems (Planon) and unit/building and maintenance databases, ensuring efficiencies in estimating, planning, scheduling and organizing support for all the trades.
- Conducts necessary reports and analysis.
- Collaborates, as needed, with the other facilities offices regarding the smooth and accurate flow of information to support timely decision-making.
- Observes and reports in a timely manner any defects, deterioration, and wear/tear on rental units. Verbally communicates emergencies and/or describes trade work that involves major repairs for input into work order system.
- Performs inspection of vacant rentals for repairs, floor refurbishment, painting and cleaning.
- Performs or supervises move-out and security deposit inspections, and supports Property Managers with any disputes.
- Maintains inventory of furnishings and supplies used for residential units, as well as inventory for VP units. Monitors compliance with safety rules and regulations.
- Implements heat watch schedule in support of Property Managers.
- Acts as liaison to tenants, Property Managers, and Senior Operations Manager.
Percentage Of Time
45
Description
Staff and Fiscal Management
- Directs the supervision of the REO maintenance staff.
- Serve as a point of escalation for customer issues related to work order completion and service-related matters, taking necessary action to resolve or escalate to Property Managers and the Senior Operations Manager.
- Guides and gives technical and managerial assistance to subordinate employees in the performance of their duties.
- Serves as primary contact for all union related issues.
- Addresses staff/management issues including labor relations, individual and group behavior, diversity, team building practices, hiring, discipline, and performance evaluations.
- Assumes responsibility for timecards, accident and incident reporting.
- Attends meetings in manager’s absence.
- Escalates to Senior Operations Manager if any repair is estimated to cost more than $10,000 to resolve.
Percentage Of Time
35
Description
Miscellaneous
- Coordinates PM and servicing of REO vehicle fleet.
- Coordinates Turnover Work: property managers; conditions database; work order creation, oversight, management through closeout; damage documentation and chargeback recommendations
Percentage Of Time
10
Description
Culture and Employee Belonging
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.
- Demonstrate commitment to inclusion and cultural awareness through actions, interactions, and communications with others.
- Participate in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect).
- Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division.
Percentage Of Time
10
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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
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Performs other duties as assigned.
