Manager- Health Information Management Operations

The Manager- Health Information Management Operations is responsible for the professional components of medical record activities, manages health information services for Hampstead.

1. Creates a vision for Health Information Services across Hampstead that aligns with DH goals and objectives. Determines areas for centralized management and operations and creates transition plans for implementation for functions to include the following:
2. Hampstead system budget design
3. Vendor relations and contract management
4. Employee relations and support
5. Legal health record structure
6. EMPI
7. Patient portal strategies
8. Supporting applications and system development
9. Policy development
10. HIS committee structure and governance
11. Project management
12. Develops, implements and maintains an operational and strategic plan to transform vision into reality; with measureable outcomes related to high service levels of quality, efficiency and value.
13. Creates, implements and maintains a communication plan and strategy for interacting with site leaders and supporting senior leaders in order to seek input and gain buy-in regarding progress with plans and initiatives in support of the needs of the structure.
14. Provides clear channels of communication, delegation and accountability within Health Information Services, enabling effective supervision and problem solving.
15. Determines timelines and schedules for the most effective phases of centralized operations based on several factors, including: available space, access to paper records, and customer needs.
16. Determines staffing and required skills. Ensures staff are trained for transitional jobs, developing new and revised roles and responsibilities to support and accommodate centralized services.
17. Determines site-specific operations in order to provide consistency across the Hampstead while meeting the needs of each component organization.
18. Designs and administers the system-wide health information services program to include the following key strategic components:
19. Record lifecycle management
20. Definition of the legal record
21. Information authentication
22. Chart correction management
23. Retention, storage, archiving, destruction, disaster planning
24. Legacy information planning
25. Designs and implements data quality and integrity validation strategies and methods to assure quality of health record content at the point of care.
26. Creates and determines patient identity mechanisms and frameworks
27. Develops, communicates and ensures compliance with patient identity management policies and procedures across the system
28. Directs and supports health information exchange through development of date use agreements and oversees administration of business rules and processes
29. Assesses, designs and implements business continuity, information integrity and risk-management plans for access to archived health records.
30. Identifies and addresses change management issues related to the evolution of the health information environment as needed.
31. Informs the development of system-wide information technology plans, including: system integrations interfaces, implementation plans, and workflow designs to support strategic initiatives
32. Contributes to the leadership of and provide critical input to the development of strategic information plans to support the organization mission
33. Serves as the custodian of the patient’s medical records, ensuring that the organization, scope, format and contents will meet the needs of the clinicians, researchers, administrators, third-party payors and regulatory agencies.
34. Participates in design, development/acquisition, implementation and evaluation of computerized information systems to be used as an operations/management tool for Health Information Services.
35. Works with the Information Services Department for systems maintenance, enhancement and/or upgrades.
36. Provides leadership, organizational structure and management expertise for realistic long-range planning as well as efficient day-to-day operation of Health Information Services.
37. Establishes the mission, goals and objectives of Health Information Services and updates them annually.
38. Makes day-to-day administrative decisions consistent with the missions of Hampstead.
39. Works as a team with other departments to accomplish operational requirements of Health Information Services.
40. Provides direction and subject expertise in developing and maintaining state-of-the-art programs in gathering, storing, retrieving and disseminating medical information/records. Guides management team in designing efficient work flow, equipment, and space utilization to support the programs.
41. Provides for the proper supervision, environment and reporting structure to assure

• Bachelor’s Degree in Health Information Administration and Master’s Degree in a related field (Computer Science, Information Management, Education, Business, etc.)
• Certification as an RHIA or RHIT
• Registration with the American Health Information Management Association (AHIMA)
• Requires 7 – 10 years in the health information management field, at least five of which were served in a management role which demonstrates progressive management responsibilities. Work experience in tertiary teaching medical centers as well as knowledge and expertise in information privacy and security laws, access, release of information, release control technologies and electronic health record implementation preferred.

Required Licensure/Certifications

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.