What are the responsibilities and job description for the Master Scheduler position at Dartmouth Health?
Schedules patients for pre and post procedure testing, including ancillaries, ambulatory appointments, and other required appointments determined by the providers. Use effective communication skills in patient interactions both in person and on the phone to include: ability to accurately include instructions to patients regarding preparations for testing/procedures and location of facility/doctor’s office if not in the main clinic facility, communicate any special needs and requirements for the surgery or procedure to OR personnel, monitor and respond to all incoming phone calls, messages and emails from patients, providers, product vendors, colleagues and other customers. Work with billing/coding staff and provide any necessary documentation needed to obtain prior insurance authorizations and pre-certifications for lab testing, physician appointments and surgical procedures. Notifies Clinic Administration concerning changes in patient insurance or authorization status prior to date of surgery. Minimum of High School diploma, 3-5 years’ experience in healthcare within surgical services scheduling preferred.
- Area of Interest: Administrative/Clerical;
- Work Status: M-F hours can be variable, but would be 40 hours per week;
- Employment Type: Full-time 40 hours/week;
- Job ID: 15653
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
