What are the responsibilities and job description for the Manager - Human Resources Service Center, Remote position at Dartmouth-Hitchcock Health?
Overview
The Manager of the HR Service Center at Dartmouth Hitchcock Medical Center oversees the daily operations of the HR Service Center (HRSC) and the HR case management system, ensuring timely responses to customer inquiries. They respond knowledgeably to a range of inquiries regarding HR policies, procedures, and programs, providing superior service to all Dartmouth Health employees.
This is an excellent opportunity for a candidate with a strong desire and appetite for initiating and driving change while overseeing our HR Service Center. Managing a team of remote Associates, they will ensure quality in service, supporting the work of the service center and keeping up to date on the information and topics for which inquiries will be made. The successful candidate will be adept at establishing and maintaining relationships with internal and external stakeholders while understanding the unique requirements of the function to support the organization.
This is a full-time, fully remote position. We are seeking candidates who are within a commutable distance to our Lebanon, NH, campus for occasional on-site meetings.
Responsibilities
Qualifications
- Experience handling confidential information.
- Experience using and managing customer relationship management software desired.
- Ability to work effectively with diverse groups, internal & external to the organization.
- Attentive to detail and demonstrated ability to work accurately with figures
- Excellent interpersonal and communication skills, with a demonstrated ability to interact effectively with a diverse range of people. Dedication to providing customer service.
- Ability to quickly learn and use a variety of software and database programs, perform gap analysis, and propose creative (software and process) solutions to increase efficiency and effectiveness.
- General knowledge of human resources policies and procedures.
- Demonstrated ability to exercise independent judgment and creative problem-solving skills.
- Ability to assess work priorities and meet deadlines.
- Experience leading a team.
- Bachelor’s degree or equivalent experience.
Required Licensure/Certifications
- None
