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Master Scheduler - Surgical Central Scheduling, Hybrid

Dartmouth-Hitchcock Health
Lebanon, NH Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 3/1/2026

Overview

Schedules procedures, surgeries and other coordinated and related appointments and testing functions using information received from a variety of sources.  Working within the surgical sections to support their surgical and procedural needs and to provide ultimate customer service to the surgical patients.

Responsibilities

  • Schedules patients for same-day and/or inpatient procedures and surgeries.
  • Schedules patients for pre and post procedure testing, ancillaries, physician appointments, and other required needs as determined by the physician.
  • Work with patients to coordinate and determine dates and times of appointments, labs, testing, procedures and preparation needs.
  • Notifies physicians, technicians, and nurses of special needs and situations of patients.
  • Communicates any special needs and requirements for the surgery or procedure to operating room personnel.
  • Inputs all cases and case information into the master operating room schedule, following the designed Master Block Schedule to determine service allocation.
  • Monitor and respond to all incoming emails and phone calls from patients, providers, product vendors, colleagues and other customers.
  • Work with billing staff and provide any necessary documentation needed to obtain prior insurance authorizations and pre-certifications for lab testing, physician appointments and surgical procedures. Notifies Clinic Administration concerning changes in patient insurance or authorization status prior to date of surgery.
  • Coordinates and maintains procedure/surgical schedules for all physicians within the surgical section. Work with physicians and clinic leadership when changes to the schedules are necessary and/or warranted.
  • Work with clinic leadership to understand current statistics and achieve future utilization and case volumes goals.
  • Obtain and deliver any required paperwork, radiology films, reports, patient histories, testing, outside documentation, previous procedure notes, etc. to attending providers prior to time of surgery.
  • Intake, process, upload/scan, and files reports into patient electronic medical record.
  • Maintains logs and monthly reports as necessary for the clinic section.
  • Maintains an adequate stock of supplies, brochures, and forms.
  • Attend regularly scheduled staff meetings to remain up to date on processes, workflows, policies and other knowledge necessary to perform expected duties.
  • Identify areas of improvement in workflows and processes for surgical and procedural scheduling. Collaborate with manager and supervisor to implement changes.
  • Collaborate with other surgical and procedural schedulers to identify workflows and processes that can be standardized across areas to maintain consistency and efficiency in surgical patient care and coordination.
  • Perform other duties as assigned.

    Qualifications

    • Associates degree with 2 years of experience working in a medical setting, or the equivalent in education and experience required.
    • Familiarity with word processing techniques, data base management, and medical terminology required.
    • Must be highly organized, with the ability to prioritize, function independently, and deal with multifaceted aspects of the medical profession.
    • Excellent interpersonal, written and verbal communication skills required.
    • Initiative, discretion and good judgment desired.

    Required Licensure/Certifications

    • None

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