What are the responsibilities and job description for the Application Systems Analyst II - Lab, Hybrid position at Dartmouth Hitchcock Medical Center?
Overview
Responsibilities
Qualifications
Performs analysis functions to assist in the development and implementation of new systems, the revision of existing systems, and provides project management for assigned special projects. Provides and coordinates programming resources for all applications.
Responsibilities
- Functions as liaison with other IS teams and business partners and maintains project tracking information.
- Demonstrates an understanding of the technical aspects of applications, as well as the operational details, work flows and how applications are used in the department.
- Provides analysis functions in support of new or upgraded vendor, in-house computing systems and special projects. Participates in requirements gathering and documentation.
- Participates in the development, testing and follow-up evaluation of system design and projects.
- Assists departments in applications system management functions. Develops a system to ensure the effective maintenance of security for all applications supported.
- Co-lead project(s) associated with the application with oversight by their lead/supervisor/manager. Communicate technical updates to the team.
- Second and third level support (including maintenance activities). Independently triage and resolve level 1 and level 2 support issues.
- Provides training and assistance to team members.
- On-call rotation and some project work requiring off hours, weekend, and holidays.
- Performs other duties as required or assigned
Position Summary: A brief description of the overall primary duties
Performs analysis functions to assist in the development and implementation of new Laboratory Information Systems (LIS) and related applications, the revision of existing systems. Defines, troubleshoots, and solves software and system analysis assignments using established system analysis techniques.
Competency in 2-3 of the functional areas below is required.
- Hardware/Networking/Desktop software
- Core Lab
- Microbiology
- Molecular
- Transfusion Svcs
- Anatomic Pathology
- Advanced Features – Billing workflows/report writing/Rules/Advanced system configurations
- Interfaces/Middleware
Responsibilities: A listing of the key responsibilities
1. Functions as liaison with other IS teams and business partners and maintains project tracking information.
2. Demonstrates an understanding of the technical aspects of applications, as well as the operational details, work flows demonstrating advanced clinical laboratory concepts.
3. Supports laboratory sections by providing section specific operational, computational and instructional needs that go beyond the basic support offered by IT. Defines problems, collects data and proposes computer-based solutions.
4. Provides analysis functions in support of new or upgraded vendor, in-house computing systems and special projects.
5. Participates in the development, testing and follow-up evaluation of system design and projects.
6. Logs, monitors, documents and resolves application software problems either directly or with the assistance of others (e.g. Infrastructure staff, other application staff, the vendor, etc.)
7. Maintains effective relationships to provide a climate receptive to systems improvement and to enhance understanding of the users’ business concerns.
8. Participates on user project teams, audits installed system for conformance to objectives and makes applicable changes, conducts additional training, and clarifies procedures to assure full user satisfaction.
9. Provides clinical laboratory expertise to users and keeps key constituencies informed of the latest developments and innovations in clinical laboratory informatics, adhering to both D-H and regulatory agencies standards.
10. Ability to make decisions independently, but works within a team environment to provide support to the department.
11. Understands concepts of/supports specialized desktop software, application and network resource permissions, middleware, interfaces and HL7, printer setups and troubleshooting.
12. Provides training and assistance to team members.
13. On-call rotation and some project work requiring off hours, weekend, and holidays.
14. Performs other duties as required or assigned.
Minimum Qualifications:
- Bachelor's degree in computer science, computer programming, biology, Medical Technology, or a related major with 3 years of analyst experience in a hospital laboratory environment, or the equivalent in education and experience required.
- At least 3 years of clinical experience in a hospital or medical reference lab preferred.
- ASCP Certification or equivalent preferred
- Excellent written and verbal communication skills required.
- Demonstrated ability with applicable hardware and software applications
- For positions where Beaker support is a primary responsibility, Epic Beaker certification is required within 1 year of hire
Qualifications
- Bachelor’s degree with three (3) years of relevant work experience or the equivalent is
- Organizational, analytical, and self-motivational skills are essential.
- Exercises strong verbal, written, and listening skills to communicate effectively with peers, supervisors, and internal customers.
- Demonstrates work qualities of attention to detail, motivation, and dependability.
- Ability to make decisions independently, but works within a team environment to provide support to the department.
- Handles fluctuating workloads while working within deadlines.
- Project management and application testing skills are desirable.
- For applicable positions: Has vendor application certification/proficiency or earns it within 12 months of hire (i.e. Epic application certification). Maintains certification/proficiency in accordance with vendor requirements.
Required Licensure/Certifications
- None
Remote: Hybrid Remote- Area of Interest: Information Systems/Technology
- FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week
- Shift: Day
- Job ID: 29589
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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