Capacity Coordination Specialist - Capacity Coordination Center

• Collaborates with others to maximize day-to-day bed flow management. This includes, but is not limited to monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing data to CCC RN/House Supervisor/On-call Medical Director for patient placement discussions and capacity decision making
• Implements standardized and consistent patient placement processes across all areas of responsibility. Using knowledge of the facility and placement policies, assigns locations/beds for patients.
• Arranges external, and facilitates internal, transfers following established policies and procedures
• Establishes timely communications between referring provider, accepting provider, CCC RN, House Supervisor, on-call medical director, unit charge RNs, and DHART as applicable
• Maintains and updates patient transfer and consult queues, Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers
• Implements and oversees emergency and electronic back-up methods and procedures for business continuity.
• Assumes responsibility for operations as well as accountability for quality assessment of departmental output.
• Provides orientation, direction and training to assigned staff members. Provides feedback to the supervisors.
• Role models and insures implementation of all customer service standards as well as professional communication and conduct hospital-wide.
• Demonstrates effective interpersonal skills and ability to work effectively with others as a team player. Develops and promotes long-term relationships with inpatient units, referring facilities, House Supervisor team and providers
• Demonstrates knowledge of, practices, and communicates DHMC mission, policies, and procedures.
• Performs other duties as required or assigned.

• Associate’s degree with 2 years admission or office experience preferred.
• Medical terminology required.
• Computer capability and electronic system data entry skills required.
• EMT, LNA or MA desirable
• Comfortable with the use of multiple software platforms and multi-line phone systems
• Exemplary interpersonal communication skills and demonstrated team player skills required.
• Must be capable of performing accurately and calmly in a fast-paced environment
• Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone etiquette.
• Must be capable of performing work in a multitasking environment and retain detailed information.

Required Licensure/Certifications

• None

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.