Director of Network Operations

POSITION SUMMARY
The Director of Network Operations is responsible for delivering and maintaining a 24x7x365,
99.999% availability, scalable, secure, and redundant Cisco based network infrastructure in a
mission critical, multi data center network environment. The Director will be primarily responsible
for customer network provisioning, network design and implementation, network security policy
development and implementation, customer support, and other duties associate with the operations of
DartPoints’ public and private network infrastructure.

PRIMARY RESPONSIBILITIES
• Implement the design, development, and execution of DartPoints’ public and private network
infrastructure and develop a strategy for the operation and maintenance of this core network
infrastructure to insure maximum uptime of at least 99.999%
• Work to assure timely and accurate installation of customer network services
• Monitor the daily operations, performance, and security of the overall network, responding to
problems and incidents as necessary in accordance with operating policy and customer facing service
level commitments
• Drive the on-going development and enhancement of DartPoints’ Network Architecture
• Plan, anticipate, test, and document infrastructure changes and impacts before implementation in
the production environment
• Troubleshoot configuration issues involving software conflicts, hardware problems, network
protocols (TCP/IP, IS/IS, OSPF, BGP)
• Assist in the development, implementation, documentation and adherence to strong network
security techniques, and policies including incident response procedures
• Assist in the development and documentation of other network operating policies and procedures
to include: Acceptable Use for Employees and Customers of DartPoints, Data & Information Security
for operating procedures and infrastructure, Tape Back-up, Testing and Restoration, Disaster
Recovery, System Change Management
• Work with sales staff in the design and implementation of customer solutions
• Assist staff with the proper operation of the corporate network systems
• Work with external vendors and support providers as required
• Adhere to and enforce DartPoints’ technical policies and system change-management
procedures
• Perform ongoing analysis of carrier network infrastructure to assure maximum return on
contracted services
• Manage carrier vendor relationships to assure best pricing, installation, and service structures
available
• Build Internal Industry Awareness: Continually seek industry and market information to provide
DartPoints with the information necessary for successful business development
• Monthly Executive KPI data and reporting
• Other - Assist with other responsibilities as assigned by your management
QUALIFICATIONS
• Education: Bachelor’s degree in technology related discipline
• Related Work Experience: 8-10 years of experience leading network team.
• Ensure Program/Industry certification requirements are met for employees based off vendor
program requirements
• Certifications: Cisco CCNP or commensurate
• Technical Skills: ISP experience, BGP, Cisco, Carrier grade network, network security
• Other: Sense of urgency, self-motivated, attention to detail, product architect,
documentation
THE FOLLOWING CRITERIA APPLY TO ALL POSITIONS:
• Employees must complete individual objectives as assigned
• Employees must demonstrate commitment to all corporate core values: Customers First, Integrity,
Initiative, Problem-Solving

Disclaimer: This job description has been designed to indicate the general nature and level of work
performed by employees within this position and may change at any time with or without notice. It
is not designed to contain or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned to this job.