What are the responsibilities and job description for the Social Media Engagement Specialist position at DAS Technology?
Why Join Us?
Join DAS Technology, a pioneering SaaS company revolutionizing consumer engagement through cutting-edge digital technology. As the force behind the automotive industry's first next-level Consumer Data & Experience Platform® (CDXP), we empower over 9,200 retailers and OEMs to increase consumer response and lead conversions by leveraging patented AI-powered digital technology that delivers measurable ROI. If you're passionate about innovation and eager to make an impact in a dynamic environment, DAS Technology is where you can thrive. Be part of our journey to transform the way businesses connect with consumers—apply today and help shape the future of consumer engagement.
What You'll Do
DAS Technology is seeking detail-oriented Engagement Specialists who excel in independent roles focused on providing seamless operational support. This position allows you to engage in various tasks without direct supervision while ensuring efficient front-line delivery for the Operations team. If you appreciate personal space to hone your skills and thrive on completing specific, focused tasks with precision, we'd love to hear from you!
Your mission as an Engagement Support Specialist is to Think Like an Owner by supporting our operations and maintaining seamless departmental processes. You will handle audits, project tasks, and communications, allowing you to work autonomously while receiving private acknowledgment for your contributions and successes.
- Email Communication : Plan and manage external marketing communications for clients, allowing you to apply your attention to detail.
- Daily Check-Ins : Conduct brief daily check-ins with management via Microsoft Teams to align priorities without requiring constant oversight.
- Audit Recaps : Prepare comprehensive breakdowns of assigned audits, providing thorough and precise information to management.
- Quality and Pacing : Ensure accuracy and meet quality requirements for all assigned tasks, using daily tracking tools for self-management.
- Engagement Monitoring : Check and respond to comments, posts, and mentions on social media platforms daily, allowing for focused engagement with clients.
- Social Posting : Utilize the Social Engagement Platform to create and schedule social media content that meets client needs.
- Reputation Management : Carefully craft and send review responses, ensuring proper grammar and formatting to uphold client reputation.
- Survey Management : Manage survey tasks by ensuring timely responses while adhering to service level agreements.
- Email Monitoring : Oversee inboxes for out-of-office teammates, prioritizing urgent client requests without compromising your workflow.
- Copywriting Support : Assist the copywriting team with sourcing and scheduling content, contributing to a multi-client library that the entire team can utilize.
- Internal Communication : Complete end-of-day emails and updates as directed, ensuring clear communication within the team.
- Ad Hoc Duties : Take on additional audit tasks and overflow work as needed, facilitating team support while allowing for personal autonomy.
What You'll Bring
We expect high levels of engagement and results, but the rewards and satisfaction of shaping a high-performing team and culture are unparalleled!
Our Culture & Benefits
At DAS Technology, we believe that our success is rooted in our exceptional culture and the unique benefits we offer. We provide a range of comprehensive benefits, including free healthcare options, student loan repayment assistance, home purchase and refinancing support, and a no-cost veterinarian discount plan. Our commitment to employee well-being is reflected in our monthly half-days and the DASVentures employee-led group, which organizes health and wellness initiatives along with team-building activities. Join a workplace where innovation thrives, and employees are truly valued.
Key Benefits
Plus More! Enjoy a comprehensive benefits package designed to support your health, happiness, and financial success.
Equal Opportunity Employer
DAS Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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