Branch/Center Assistant Manager

Description

DASCO is growing! Voted one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us!

Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!

SUMMARY: The Branch/Center Assistant Manager is responsible for the people, processes and systems related to the assigned center’s daily operations in the absence and/or support of the Branch/Center Manager. This position manages local scheduling, staff training and development, inventory and warehousing, in-person, and telephonic customer service, reporting and other duties to facilitate the maximization of human and system resources to achieve referral and customer satisfaction, maximize productivity, meet schedule adherence and economic goals, and certain HR functions as relates to interviewing, hiring, training, payroll functions, etc.

Note: A center is defined as a branch location with 6 or more associates and servicing at least 600 oxygen patients; or, a branch location serving a large health system in both an operations and sales capacity.

 ESSENTIAL FUNCTIONS:

1. Oversees daily activities of the branch operations, including staffing, business hours, work assignment, production, and reporting in the absence and/or support of the Branch/Center Manager. Maintains accurate records as required per policy and procedure.
2. Delegates appropriate work.
3. Maintains an understanding of Key Performance Indicators, new business initiatives and keeps branch staff informed as needed of progress toward goals.
4. Notifies supervisor and directs department activities during outages, systems issues, staffing shortages and other operational issues. Enacts disaster preparedness and business recovery plans as needed. If immediate supervisor not available, escalates to next manager in line.
5. Participates in company meetings as requested.
6. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
7. Maintains compliance and is steadfast in the enforcement of all applicable laws, rules and regulations including but not limited to HIPAA, The Joint Commission, Medicare Supplier standards, State Respiratory Care Board, State Pharmacy Board and all other accreditation requirements
8. Maintains a favorable working relationship with other company employees, including sales, to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
9. Keeps Branch/Center Manager promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken upon his or her return. Escalates issues to Ops Manager in absence of Branch/Center Manager when additional input is needed.
10. Sets the example for staff and instills the DASCO vision, values, and purpose into daily operations
11. Assists with the management of timekeeping/PTO in payroll system
12. Other duties as assigned by immediate supervisor

Requirements

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. High school diploma or GED equivalent
2. At least one year with DASCO in a branch or managerial role

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Associate’s degree in business management related field
2. Two years in a medical/insurance/healthcare field operations leadership role
3. One year DASCO experience

ADDITIONAL QUALIFICATIONS:

1. Proficiency in Microsoft Office suite.

COMPETENCIES:

Communication proficiency

Customer service / Client focus

Leadership

Results driven

Stress management

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. This role also serves as the back-up on-call contact.

SUPERVISORY RESPONSIBILITY:

This position manages all employees of the branch in the absence of the Branch/Center Manager.

WORK ENVIRONMENT:

This job operates in a professional office environment and may spend time in a warehouse, clinical or private residence setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is generally required to sit; frequently stands and bends, may climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 150 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

TRAVEL: Travel may occasionally be required for this position for training, continuing education or other meetings at the corporate office.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO

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