Customer Support Representative

Headquartered in Birmingham, AL, Dash Solutions is a fast-growing payments company that provides forward-thinking organizations with everything they need to make payments and rewards more meaningful to their business and the people they pay. Led by a team of payments industry experts, Dash Solutions has a proven track record of delivering innovative payment and engagement solutions. We are committed to excellence, innovation, and delivering exceptional value in this rapidly evolving market. At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role:

• Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth.

• Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact.

• Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation. 

Position Summary

The Customer Support team at Dash Solutions is dedicated to delivering best-in-class service, ensuring every interaction leaves a lasting, positive impression. At the heart of this team is the Customer Support Representative—a pivotal role that goes beyond simply answering phones and responding to email inquiries. This role is about being the friendly, knowledgeable voice our customers rely on, skillfully resolving issues with empathy, efficiency, and a commitment to excellence. Customer Support Representatives are not just problem solvers; they are brand ambassadors who help create meaningful connections and ensure every end-user feels valued, heard, and supported.

Responsibilities include, but are not limited to:

• Respond to inbound customer inquiries via phone and email with professionalism and a customer-first attitude.
• Utilize in-house systems and collaborate with software development resources to gather information and conduct thorough research to address customer requests effectively.
• Proactively identify, understand, and resolve customer issues, ensuring calm, respectful, and solution-oriented communication throughout the process.
• Offer alternative solutions when appropriate to meet customer needs and enhance their overall experience.
• Escalate complex or unresolved issues to the Customer Support Manager for timely resolution.
• Support data accuracy by promptly and accurately entering relevant customer information into our customer service platform, Zendesk.

Desired Skills & Experience:

• The ability to work Monday-Friday between the hours of 9am - 6pm EST
• HS Diploma, college degree preferred
• 1 year of customer service experience, preferably in a call center or software environment
• The ability to work in a structured and fast-paced environment
• Proven ability to multi-task, listen, and handle challenging situations
• Computer-literate in databases, spreadsheets, and word processing
• Excellent skills in the following areas: problem-solving, critical thinking, communication (verbal and written) 
• Speak English fluently, clearly and able to deliver verbal communications professionally, especially over the phone
• Proficient in MS Excel, MS Outlook, and all internet browsers
• Experience with Zendesk & Jira
• Fluent in Spanish

Our Culture:

At Dash Solutions, our culture fosters growth, innovation, and impact. We’re a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you’ll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way. 

Some Benefits to Working at Dash Solutions Include:

• Competitive salary and benefits package
• Flexible PTO policy
• Matching 401(k) plan
• Comprehensive medical, dental, vision, life, and disability coverage
• Transparent, supportive culture with a highly accessible executive team and regular company-wide updates
• Engaging corporate culture with events, perks, and team celebrations
• Solutions: We create innovative solutions that drive long-term value for our clients and shareholders
• Passion: We are passionate about delivering for our clients every day
• Authenticity: We lead and communicate authentically - with purpose, clarity, and candor. Respect: We row together with respect for everyone and enjoy the ride
• Knowledge: We learn, we grow, we continuously evolve 

Our Core Values

• Solutions: We create innovative solutions that drive long-term value for our clients and shareholders
• Passion: We are passionate about delivering for our clients every day
• Authenticity: We lead and communicate authentically - with purpose, clarity, and candor. Respect: We row together with respect for everyone and enjoy the ride Knowledge: We learn, we grow, we continuously evolve
• Respect : We row together with respect for everyone and enjoy the ride
• Knowledge: We learn, we grow, we continuously evolve

Diversity & Inclusion at Dash Solutions:

Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.