What are the responsibilities and job description for the IT Specialist position at Dashboard?
JOB SUMMARY:
We are seeking a knowledgeable and proactive IT Specialist to join our team. In this role, you will be responsible for maintaining and supporting the organization's IT systems and networks, troubleshooting technical issues, and ensuring the smooth operation of all technology-related infrastructure. You’ll work closely with staff across departments to ensure hardware, software, and network systems function efficiently and securely.
ESSENTIAL FUNCTIONS:
-Provide technical support to end-users for hardware, software, and networking issues.
-Install, configure, and maintain computer systems, applications, and network devices.
-Monitor and manage system performance, backups, and network security.
-Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
-Set up new user accounts and profiles and deal with password issues.
-Maintain inventory of all IT assets and ensure documentation is up to date.
-Collaborate with vendors and service providers to ensure efficient IT operations.
-Assist in implementing and enforcing IT policies and best practices.
-Support IT projects including upgrades, migrations, and new software rollouts.
Qualifications:
Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience in a similar IT support or specialist role.
Strong understanding of Windows/Linux OS, networking, hardware, and cloud systems.
Familiarity with Microsoft 365, Active Directory, and remote desktop tools.
Solid problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
REQUIRED SKILLS/ABILITIES:
Trustworthy with confidential information.
Great attention to detail and outstanding organizational skills.
Excellent communication skills.
Ability to work with a team.
COMPENTENCIES:
Communication Skills
Business Acumen
Critical Evaluation/Thinking
Time Management
WORK ENVIRONMENT:
In-office – flexible work arrangements as needed
Operating hours: 7:00 am - 4:30 pm / Standard working hours: 7:00 am – 3:30 pm
TRAVEL REQUIREMENT:
Minimum to no travel required.
