MGR-SYSTEMS ENG SUPPORT

The Manager of Systems Engineering Support will develop, coordinate and track the status of Level 2 support by Systems Specialists. The Manager will serve as a technical mentor to increase Specialist efficiency and respective skills; this includes the support of the frontline team by providing timely technical assistance to Level 1 issues, leading Level 2 Systems issues and working closely with the Command Center to quickly resolve customer issues. Additionally, will coordinate and validate Specialist participation in communication events such as M&O (Maintenance and Operation) Seminars, and other meetings as Field Rep. meetings or PSA reviews.

Principal Duties/Responsibilities (essential Functions)

• Define and implement strategy for Systems Engineering Support team including setting and achieving budget and performance goals (exchange program with DST team, preparation of entry into service-new model)
• Supervise day-to-day activities of System Engineering Support team including work scheduling, task prioritization, performance monitoring and quality of provided answers
• Monitor Falcon fleet system issues, making recommendations to anticipate potential fleet issues
• Create, comment and distribute monthly ISO performance metrics
• Submit and manage annual budget for Technical Support Department
• Provide guidance to ATA Specialists to optimize troubleshooting and aircraft return to service
• Review every technical synthesis issued by Specialists, checking consistency with Dassault Aviation (DA) position
• Monitor Level 2 activity workflow and performances (responsiveness, quality of answers, ownership)
• Assist Quality Specialist in improvement of rates of DOA and NFF equipment
• Define and implement strategic plan to improve team efficiency (training Specialists to Falcon standards, communication with DA-US/DST/DGT, delegation from DA Engineering)
• Organize and take part of 24/7 on duties for AOG
  
  

Non-principal Duties/Responsibilities

• Special projects as assigned by management.
  
  

Minimum Required Qualifications

• BS degree in Aviation or related field or equivalent experience.
• Five years experience in aviation, of which at least 2 years on Aircraft systems.
• Two years of supervisory experience of technical personnel.
• Strong organizational and communication skills.
• Must have excellent technical writing skills.
• Must be a team player with cooperative and helpful nature.
• PC computer and CAD drawing experience
  
  

Additional Desired Qualifications

• FAA Airframe & Powerplant licenses
• Pilot’s license
• French language
  
  

Physical Demands And Working Environment

• Office environment
• Occasional overtime and work on weekends to meet project schedules/deadlines
• Occasional domestic and international travel
• Occasional off-hours and weekend on call duties in support of the Falcon Command Center