Role Description & Responsibilities
* To provide outstanding expertise to customers, partners, and the DS SIMULIA organization by delivering accurate and timely headquarters-level responses to technical requests about the Abaqus finite element suite
* Diagnose technical issues related to the application in question: Understand the attending physics, determine the modeling intent and desired result, identify applicable software features, and demonstrate correct usage
* Qualify the severity and type (defect/non-defect) of the request
* Classify and catalog software defects uncovered during investigation
* Advise on resolution path
* Respect DS R&D Support Level Agreements (i.e., Turn Around Time)
* Capitalize on Knowledge: Create candidate Knowledge Database articles
* Forward customer context and requirements to R&D to inform the product development process
* Provide best-in-class communication, both internally and externally: Manage all communications with customers, R&D, and DS management in Johnston RI
Qualifications
* Multiple years experience using finite element software, preferably with commercial packages (Abaqus, Ansys, LS-Dyna, etc.).
* Advanced degree in mechanical, civil, aerospace, or biomedical engineering with substantial experience using finite element technology for solving engineering problems
* Engineering mechanics and strong physical intuition.
* Strong verbal and written skills in English.
* Ability to work both independently and/or in a team as needed.
* Time management, organization, and the ability to simultaneously handle multiple ongoing investigations and tasks.
As a game-changer in sustainable technology and innovation, Dassault Systemes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Compensation & BenefitsDassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Equal opportunityIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
